Jocelin Boyer

• Sole point of contact for all customer communications, ensuring requirements were met or exceeded while maintaining long‑term relationships. • Prepared accurate quotations for new builds, engineering changes, and repairs; optimized supplier selection and purchasing to control costs without sacrificing quality. • Coordinated shop workflow, allocating machine and manpower resources to meet deadlines. • Selected and managed subcontractors for specialized work, ensuring adherence to specifications and timelines. • Scheduled and supported tool launches, booked tryouts, and managed shipping/customs paperwork for smooth delivery. • Assisted in equipment repairs, preventative maintenance, and shop floor problem‑solving to keep production moving. • Fostered a positive, collaborative work environment, maintaining morale and engagement across teams.

• Translated customer requirements into detailed shop drawings and manufacturing specifications to meet exact standards. • Delivered drawings on time to support work order completion and customer deadlines. • Maintained an up‑to‑date manufacturing database to ensure accurate execution of orders. • Built and maintained a library of standard product components, reducing engineering cycle times. • Implemented and upheld drawing standards to improve quality and consistency

• Developed and executed sales strategies to secure new tooling and engineering projects. • Managed all phases of customer programs from RFQ to delivery, ensuring quality, timelines, and profitability targets were met. • Built and maintained strong customer relationships, including on‑site visits and strategic networking to win work. • Verified all contract documentation, ensuring purchase orders matched quotations for accurate billing and payment. • Mitigated financial risk by monitoring customer credit and minimizing bankruptcy exposure. • Coordinated cross‑functional communication between design, manufacturing, and customer teams to ensure smooth project execution. • Led project kickoffs, attended design reviews, and oversaw milestone tracking — taking corrective action when targets were at risk. • Scheduled and conducted tryouts, ensuring readiness for production launch. • Adhered to all company systems and procedures, maintaining compliance and consistency across projects.