job schopman

* Customer Service Representative (TNT/FedEx Client BeNeLux) * In charge of correctly assigning incoming bookings to their specific depots. * Arranging pick up and delivery of goods within the scope of the applicable product. * Ensuring shipments do not get send to countries that are out of scope of the Trade Compliance or are part of the trade Embargo as established by US federal law. * Making sure of a flawless work flow between the Prague service centre and BeNeLux head office on the client side. * Maintaining high standards of quality control in a fast-paced, large scale delivery centre, while making sure to stay whithin SLA at all times. * Tracking and enhancing personal and teambased outputs, as to minimize waste, through specific analytical tools. * Being observant of specific client behaviours and implementing new strategies and techniques to improve workload capacities. Quality vs Quantity withing SLA's.

* Warehouse Logistics Manager * In charge of supervising laborers, forklift drivers, sales agents and customer support department. * Communicated with shipyard and customs officials about incoming produce. * Communicated with large and medium sized retailers as well as a variety of shops and catering companies about outgoing shipments, new products and price changes. * Ensured a fast and smooth flow of work between drivers and laborers. * Ensured quality control in a high-paced, large scale warehouse environment, with an average of five 20ft containers send off per day. * Supervising five shifts per week, reporting directly to the owners. * Managing weekly rosters, assigning sections and tasks day by day. Ensured staff breaks, in accordance to the needs of employees while making sure transport deadlines are met. * Responsible for staff training, mentoring, and feedback.

* Independent contractor sales * Working in different suburbs all over Victoria. * Cold pitching new products to possible customers at their doorstep. * Working with large clients such as Alinta Energy (utillities) and HelloFresh (Portioned food and produce delivery system with weekly changing menus). * Showing possibke customers new and innovative ways to save money and time. * Assisting people with an easy way to transfer from or sign up to a new product if this was in their best interest. * Responsible for an honest interaction in which all pros and cons are weighed and the best possible solution is presented to the client. Trainer * In charge of teaching new recruits all available product knowledge. * Instructing recruits in sales and pitching techniques using step based plans. * Creating a motivating work environment which promoted a positive atitude at all times. * Schedule training days in the field where a rookie would team up with several experienced contractors to experience different sales techniques. * Helping fill out their daily and weekly paperwork.