joão dos santos

oracle crm and cx consultant

About

An Oracle CX Consultant with experience in projects, system enhancements and support on Oracle Service Cloud (Rightnow). Implementation of CRM solutions in the areas of customer service, sales and billing to customers of the financial sector, telecommunications and services. Specializations/ Skills: Requirements analysis, Oracle Rightnow configuration and customization, Integration with external applications, Custom Scripts, Custom Process Model (CPM), Widget creation and customization, Add-in development, ROQL, Connect PHP, Customer Portal framework, Connect API (SOAP and REST), Knowledge Management, Connect Desktop Frameworks. Solid experience in C#, PHP, Javascript, jQuery, HTML, CSS and Datebases.

Country

brazil

City

sao paulo

Industry

computer software

Skill

javascript, crm, php, oracle crm, rightnow, service cloud, oop, bootstrap, codeigniter, sql, soap, rest, jquery

Experience

oracle crm and cx consultant

infinitysys

2017-3 - Present · 9 yrs 7 mos

oracle rightnow cx consultant at certisign

infinitysys

2018-5 - 2018-9 · 5 mos

End-to-end implementation of the Oracle Service Cloud (Rightnow). In a certain part of the project, I led the development team, receiving the requirements of the Functional Consultant and transforming them into technical requirements to be applied to Rightnow. Development of integration with ERP (Totvs Protheus).

oracle rightnow cx consultant at drogaria onofre

infinitysys

2018-2 - 2018-6 · 5 mos

Development of end-to-end Oracle Service Cloud ( Rightnow ). Analysis of requirements and business modeling in Kickoff meeting. Development / Configuration of Incident modules, Knowledge Base, Chat and Client Portal. Integration with the Vanrooy (ERP), for contact management.

oracle rightnow cx consultant at zix corporation

infinitysys

2018-2 - 2018-5 · 4 mos

Development of end-to-end Oracle Service Cloud ( Rightnow ), Analysis of requirements and business modeling directly with the client's Scrum team. Development / Configuration of Incident modules, Knowledge Base, Chat, Cobrowser and Customer Portal.

oracle rightnow cx consultant at nextlink internet and voice

infinitysys

2018-1 - 2018-4 · 4 mos

Development of end-to-end Oracle Service Cloud ( Rightnow ). Analysis of requirements and business modeling directly with the client's Scrum team. Development of integration with the Oracle Field Service Cloud (OFSC), where Oracle Rightnow performed the TOA Activity Management. Development / Configuration of Incident modules, Knowledge Base, Chat and Client Portal.

oracle rightnow cx consultant at porto seguro s.a

infinitysys

2017-9 - 2018-2 · 6 mos

Support Oracle RightNow CX solution. Responsible for Knowledgebase management, Analytics, User management and administration/configuration in Oracle Service Cloud. Implemented Chat features for Customer Support area, that reduced the average service time and has helped reducing calls abandoned.

oracle rightnow cx consultant at grupo natos

infinitysys

2017-6 - 2017-8 · 3 mos

Billing Module - Development of the billing module within the OSvC, to carry out financial assistance to the company's clients. Integration with SAP ERP system (Master Data) via Connect API (Soap and Rest).

server support intern

personalcob

2016-12 - 2017-2 · 3 mos

* Perform first level support for B2B telemarketing area * Creation of user profiles * Maintenance of peripherals (mice, keyboards, etc) * Maintenance of CPU's and Laptops * Configuration of Switches and HUBs * Management of servers through Active Directory * Manage network infrastructure.