joanne wunsch

Responsible for researching, testing and qualifying specialized pressure sensitive label components and finding qualified label coaters/converters for manufacturing.

* Managed Product Development Group in the Milford plant. Acted as a change agent by developing new ways of doing business by improving processes with the Six Sigma approach. * Established product launch windows for all sales channels to improve product delivery * Consolidated new product development processes for 3 business units * Reduced new product development time by 25% * Reduced variation in die registration by 20%

* Directed the activities of Technical Services Department for all new product introductions and modification requests for both printer systems, converted tag & label products and software. * Consolidated Engineering and Technical Support departments located in Philadelphia, PA and Framingham, MA. * Reduced division wide material costs * Developed Technical Training programs for Sales and Field Service

* Supported sales by creating custom proposals to meet specific customer requirements for hardware, software and materials. * Improved customer service levels by reducing design errors * Implemented programs in support of new order management software which resulted in reduction of overall order cycle times and improved service

* Directed all materials procurement, inventory control and production scheduling for the Converted Products and Machine Divisions. * Improved turns ratio for converted products raw materials by 50% * Implemented forecasting for vendors and quick response program for custom rush orders * Implemented programs to identify and dispose of $6MM of obsolete and excess inventory

* Provided leadership to Electronics Support, Graphics Arts, Order Engineering and Order Processing department personnel. * Designed and implemented computerized order entry system. * Consolidated Graphic Arts department for three plants * Transitioned all artwork to a computerized system for Converting. * Implemented programs to reduce order processing time by 60%

Supervised the activities of Application Programmers and Communications Specialists. Reduced service calls by developing quality control procedures for production units

Responsible for all financial, quality and customer service objectives related to the Harrisburg, Eastern PA, Southern New Jersey and Delaware service areas. Supervised and coordinated activities of Field Service Technicians engaged in the installation, repair, and servicing of equipment and machinery in field installations. Exceeded 100% of Revenue Targets

* Supervised Engineering and Technical Support departments in the development, evaluation, training and support of printer, ribbon and software product lines. * Consolidated ribbon product line resulting in a $2MM cost reduction * Outsourced programming projects to retain major customers * Replaced printer manufacturers with Avery products to reduce costs for corporation * Created global Purchase Order Management software for Nike