Joanne Eik

• Reviews Business Requirements Planning (BRP) Report and analyses the suggested orders, and/or alterations. • Educate suppliers of performance measurements and continuous improvements. • Evaluates and monitor supplier quality and delivery performance against corporate zero defects and on time delivery objectives together with smooth logistic requirements and work with related team to improve the performance. • Develops a good working knowledge of materials and sources of supply to make purchases at prices consistent with quantity and quality requirements and within established standard costs. • Develop in-depth knowledge of assigned commodities/suppliers of any technologies, manufacturing process and related industries, so to be skilful and experienced enough when expediting for an results. • Purchases parts/materials using Requests for Quotes (RFQ) and Request for Information (RFI) negotiation, contracts, cost analysis, price analysis and internal/external technical expertise. • Establishes and strengthen good business relationships with suppliers and internal customers; Work closely with planning team and demand team to learn about the real demand and its fluctuation and proactively work on any change; Be effective and efficient in communication. • It's a MUST to keep good communication with suppliers via daily emails and phone calls or conference-calls when there being delivery issue, DMR issue, GR issue, quality issue, payment issue or others till it's resolved properly. • Responsible for maintaining system correctly and timely in a proper manner; Finish purchasing assignments within time period on top level. • Keep inventory at a reasonable level per requirements through negotiation with suppliers by push out, reschedule or even cancelling the open orders. • Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 55 policies and general duty of care.

• Maintaining relations with the suppliers. • Placing orders for necessary raw materials and purchased parts according to the requirements of the production. • Receiving and handling the confirmations. • Checking the purchase orders and modifying them according to the changes in the production plan with the help of the Shortage List and the Open Purchase Order List. • Tracking shipments, urging them if needed. • Regular, weekly check of the stocks, avoiding overstock. • Minimizing the risk of obsolescence with the help of the weekly check of the obsolete report. • Correspondence with the freight forwarders, warehouses, and in case organizing the transportation. • Dealing with claims, settling debit and credit issues. • Filing and recording all necessary documents. • Checking the inventory of critical materials (personally if needed) according to the Shortage List. • Getting in touch with the right warehouse personnel and having the discrepancy modified if there is any inventory discrepancies. • Handling purchasing data privacy. • Assuring all active components according to production needs, in time, for the accord price in the request. • Reviews requisitions and MRP output. • Confers with vendors to obtain product information such as price, availability and delivery schedule. • Orders, reschedules and cancels material based on requisitions and MRP output. • Maintains procurement records such as items purchased, costs, delivery and inventories. • Manages supplier to price, delivery and quality expectations and escalates when appropriate. • Approves invoices for payment. • Investigation inventory levels. • Monitors the movement of materials through the production cycle. • Conducts quarterly supplier reviews. • Maintains procurement records, reports and metrics

● Drive sourcing/pricing strategies in materials quotations ● Interface with customer or supplier in new project start up for cost of ownership issues. ● Develops and leads implementation of flexibility and supply assurance plans. ● Manages component cost/prices on a local regional and global basis. ● Tracks material financial performance and initiate corrective actions when required. ● Defines and implements pricing and costing strategies. ● Coordinate sourcing strategies with Supply Management and Customers. ● Develop and implement cost take down strategies ● Increase Vendor Managed Inventory, Reduced Lead-time abd Electronic Data Interface penetration

* Perform investigation on post transaction inquiries from client and other Financial Institutions predominantly involving Cross Border Fund Transfer Transaction. * Nostro account reconciliation to ensure outstanding entries are attended to and escalated in timely manner. * Relay messages received from other Financial Institutions pertaining to Cash Transaction to clients via service team. * Relay messages received from other Financial Institutions pertaining to Cash Transaction to clients via internal department. * Ensure follow up is done on transaction inquires with internal departments, other Citi Branches and other Financial Institution within case SLA to ensure prompt resolution.

* Provide front-line customer service * Carry out functions according to portfolio * Cross sell group financial products & services * Ensure accuracy in transaction performed * Proper balancing and recording of daily transactions * Cash handling * Check daily maintenance of accounts is performed * Comply of Bank's inter control and procedures * Perform Self-Audit Check diligently as required * Work with CSOM to achieve CASA & cross selling targets * Relief function as and when required * Relief CSOM function as and when required

* Build and deepen existing / new to bank customers’ relationship by delivering high quality sales services. * Deepen existing customer relationships for the Priority Banking segment to the specific service standards. * Refer client with banking needs to respective RMs for cross-selling. * Co-ordinate on weekly and monthly sales reporting. * Co-ordinate and reply to all customers’ enquiries via phone-in or emails. * Monitor incomplete documents and ensuring Relationship Managers follows compliance – EDD/ CDD. * Ensure proper communication to clients via phone/ letters when there are changes in RMs. * Relief RMs when they are on leave or out of officer or vacant portfolios. * Servicing walk-ins customer’s transaction when RM is not around. Responsible to act as service ambassador/ meeter greeter at these hubs/centres, and attending to customers’ queries / requests * Follow up on customers’ queries/ requests. * To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

The Sales Coordinator and Executive reports to the Manger, and has the following responsibilities and authorities for quality : 1. To receive customer inquiry and request for quotation. 2. To understand and or resolve customer requirement prior to acceptance of any contract. 3. To review all customer orders and contract before confirming acceptance. 4. Receives and record and maintain the Customer Complaints Register. 5. Responsible for handling customer requirements and shipments and deliveries. 6. Communicate with customer to obtain feedback. The Inventory Control reports to Manager, and has the following main responsibilities and authorities for environment and quality : 1. Control, monitoring and improving the day to day activities of the warehouse. 2. Ensure materials are safe kept and control accurately of good received and delivery. 3. To conduct surprise checks on inventory held in the stores at any time. 4. Prepare Monthly report to Manager. 5. Organizing and controlling the level of stock. 6. Constantly keep the store in an ordering manner clean and maintain safety security.