joanna prokopczyk

* participation in building and the implementation of the services development strategy * executive resources management including their planning and optimal use * supervising the operational projects, implementation of new processes, developing new internal standards * coordination of introducing new products and promotions * costs control and optimisation * improvement and development of HR and communication processes

* therapeutic work with a child and their parents under supervision * analysis and interpretation of clinical problems * analysis of the dynamics of a therapeutic process, case study reports

* Consultancy and business coaching focused on simultaneous development and deepening communication easiness and language fluency in the working environment: * ● career coaching including cultural induction preparation for living abroad or those who apply for positions in the international environment in Poland * ● Ambassadors of first impression - customer care workshops for different business sectors focusing on variety of skills training (hospitality, pharma, medicine, law) * ● Excellence in public speaking – power speaking and presentations trainings with elements of developing self-confidence and image-conscious approach in the international playing field * ● Business English coaching for professionals – individual trainings for Managers and Senior Executives

* participation in the creating of hospital development strategies and their realisation * implementing ISO quality management system and providing its continuous improvement * human resources policy optimising, building organisational structure * implementing procedures and programs ensuring high level of operational effectiveness * setting and executing costs and sale budgets * close working relationship with marketing and PR services suppliers * introducing new medical products and services * contracting health services and cooperation with partners (medical services providers, insurances companies) * providing optimal availability of medical services

* setting and carrying out the hospital’s budget, implementation of budget assumptions, cost optimization * developing hospital’s offer, introducing new services * ensuring optimal availability of medical treatment * providing high standards of medical services quality and patient services, balancing the sales results * ensuring that the hospital is functioning in compliance with all law and procedures * developing procedures and functioning standards, processes monitoring and optimisation * complaint process management, monitoring and analysis of unwanted occurrences * establishing the standards and tools for new investments * defining effectiveness indicators for hospitals and diagnostics and work effectiveness assessment criteria for specific types of positions * sourcing job candidates - medical professionals * team management, directing a group of team leaders, delegating duties and coaching, supporting in meeting goals, job evaluation interviews

* overseeing the projects of opening new diagnostics facilities * providing day-to-day operations in the chain of diagnostic facilities in accordance with law and organisational policies * managing the budgets of affiliated units in coordination with local managers / coordinators * ensuring the establishment of key performance imitators in the area of costs and patient services * customer service and medical processes standardisation * carrying out HR projects (sourcing new candidates, team-building, job evaluation, salary system optimisation)

* providing continuous diagnostic imagining services for the patients of Bielański Hospital in Warsaw in ongoing cooperation with hospital management * ensuring and maintaining a high quality of provided medical services * implementing the company’s organisational standards in a new diagnostic unit * diagnostic imagening process optimisation * managing the project of diagnostic centres digitalisation * collaboration with Quality Management Department as the process leader ad auditor * costs control and optimising * teambuilding (recruitment, motivating, assessment)