Joanna Micha

● Supporting holistically the Managing Director, acting on his behalf (upon request; MD mail account access) ● Administering all occurring issues and crises on a daily basis, preparing monthly reporting letters, screening MIS travel reports ● Preparing and keeping track of all BoD and GA minutes, cooperating close with company lawyers ● Providing travel services to managers and staff, aligned to corporate travel needs and guidelines (accommodation, schedules, travel), through timely and cost effective management and coordination of travel bookings ● Negotiating procurement contracts (e.g. travel agencies, accommodation partners, advertising subscriptions, etc.) ● Initiating and establishing new ideas and corporate policies (e.g. Sign app, Catering for all, etc.) ● Facilitating corporate branding while achieving value-for-money results, ¬through end-to-end coordination and organization of internal/external events/conferences/meetings

● Liaised with Government offices, Ministries and other external regulators (within region and globally) ● Dealt with extreme and challenging issues (beyond core administration tasks), aligned to German public organizations and ministries’ structures and policies ● Maintained Consul’s office operations while coordinated other departments’ approvals and processes ● Acted as main contact person for public and customers, fostering strategic communication and relationships ● Handling daily complaints and administering highly confidential, critical (personal and business) information ● Providing IT (basic) support throughout the Consulate team, added to HR administration for colleagues (OEH and other ministerial depts.) ● Organized (solely) events for the Greek state, e.g. participation in MSC (Munich Security Conference), Heads of state Angela Merkel and government/foreign/defense ministers ● Managed VIP transportation while supported the Greek Government Members, aligned to Protocol Convention ● Conducting translations of all German services’ incoming documents, speeches, etc.

● Supported 2 Sales reps for Eastern Europe region on daily operations, including complex contracts’ filing ● Updated monthly MIS reports, submitted to Sales Manager ● Provided travel services for Sales team (25 members; acquisition, after-sales managers & staff), aligned to corporate needs and guidelines (accommodation, schedules, travel), through timely and cost effective management and coordination of travel bookings ● Organized kick-offs, workshops and training for Sales team, as well as annual Fests for the whole organization ● Dealt with daily communication challenges and built trustworthy client relationships towards business development ● Supported HR administration (for 2 years; data entry, relocation processes, contracts, etc.) in view of the newly-established HR dept.