Joanna Zając

Joanna Zając

SAP Business Transformation Expert @ Mettler-Toledo International, Inc

Country

Poland

City

Warsaw

Industry

Electrical & Electronic Manufacturing

Skill

Niemiecki, Obsługa klienta, Kontakt z klientem, Zarządzanie zamówieniami, polski, System SAP, Power User, Angielski, Francuski, Testowanie, SAP, SAP SD

Experience

Mettler-Toledo International, Inc

SAP Business Transformation Expert

Mettler-Toledo International, Inc

LinkedIn
2023-5 - Present · 3 yrs 5 mos

Warszawa, Woj. Mazowieckie, Polska

SAP rollout projects in the SAM OtC area. Scope definition of SAM Order to Cash area within the business that is part of the project, template training of the Key Users, managing business changes, process changes, habits changes. Providing input for basic configuration, performing manual configuration, UAT template testing. Supporting the End User training.

Mettler-Toledo International, Inc

SAP Business Process Trainer

Mettler-Toledo International, Inc

LinkedIn
2022-2 - 2024-4 · 2 yrs 3 mos

Warszawa, Woj. Mazowieckie, Polska

Roll-in training deliveries in SAM Order to Cash (O2C): Planning and delivering SAP Key Users Trainings Planning and delivering SAP End Users Trainings Live SAP units Support Creating and Updating Training and Process Materials

Mettler-Toledo International, Inc

Sales Administration Coordinator

Mettler-Toledo International, Inc

LinkedIn
2021-4 - 2022-1 · 10 mos

Warszawa, Woj. Mazowieckie, Polska

Sales Order Entry, Sales Order Management in SAP CRM and SAP ECC, processing and solving Customer disputes, returns, Customer Support, Invoicing. Supporting and coaching of Team members. Power User activities - Testings in Test Systems and in Production, ad hoc Support for End Users, Requesting HCM Jobs, logging the defects and informing about possible bugs in the system - SAP SD. Representing the Unit on the global level as a Power User. Implementation of new solutions. Acting as a Back up for the Team Leader.

Mettler-Toledo International, Inc

Senior Sales Administration Specialist

Mettler-Toledo International, Inc

LinkedIn
2019-4 - 2021-3 · 2 yrs

Warszawa, Woj. Mazowieckie, Polska

Sales Order Entry, Sales Order Management in SAP CRM and SAP ECC, processing and solving Customer disputes, returns, Customer Support, Invoicing. Supporting and coaching of Team members. Taking part in the Transition of responsibilities from the local office to the SBC in Poland. Power User activities - Testings in Test Systems and in Production, ad hoc Support for End Users, Requesting HCM Jobs, logging the defects and informing about possible bugs in the system. Representing the Unit on the global level as a Power User. Acting as a Back up for the Team Leader.

Mettler-Toledo International, Inc

Sales Administration Specialist

Mettler-Toledo International, Inc

LinkedIn
2017-4 - 2019-3 · 2 yrs

Warszawa, Woj. Mazowieckie, Polska

German speaking countries: Sales Order Entry (SAP CRM & ECC).

Raya CX

Account Advisor

Raya CX

LinkedIn
2016-4 - 2017-2 · 11 mos

Warszawa, Woj. Mazowieckie, Polska

Technical Support for Android smartphone users from the DACH countries (phone, chat and social media). Booking and organising the repairs of smartphones. Taking care of escalations and solving cases with the repair center. Acting as a Back up for the Team Leader.

Sitel Group

Customer Service Specialist

Sitel Group

LinkedIn
2013-11 - 2016-3 · 2 yrs 5 mos

Warszawa, woj. mazowieckie, Polska

Customer Support, solving Customer disputes. 2nd level Customer Support. Floorwalker - supporting and coaching team members.

Education

University of Warsaw

University of Warsaw

LinkedIn

Lingwistyka stosowana

2010 - 2015 · 5 yrs

Joanna Zając's Contact Information

Email

******@***.com

Phone

(**) *** ****

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