Joanna Zając
SAP Business Transformation Expert @ Mettler-Toledo International, Inc
Poland
Warsaw
Electrical & Electronic Manufacturing
Niemiecki, Obsługa klienta, Kontakt z klientem, Zarządzanie zamówieniami, polski, System SAP, Power User, Angielski, Francuski, Testowanie, SAP, SAP SD
Experience

SAP Business Transformation Expert
Warszawa, Woj. Mazowieckie, Polska
SAP rollout projects in the SAM OtC area. Scope definition of SAM Order to Cash area within the business that is part of the project, template training of the Key Users, managing business changes, process changes, habits changes. Providing input for basic configuration, performing manual configuration, UAT template testing. Supporting the End User training.

SAP Business Process Trainer
Warszawa, Woj. Mazowieckie, Polska
Roll-in training deliveries in SAM Order to Cash (O2C): Planning and delivering SAP Key Users Trainings Planning and delivering SAP End Users Trainings Live SAP units Support Creating and Updating Training and Process Materials

Sales Administration Coordinator
Warszawa, Woj. Mazowieckie, Polska
Sales Order Entry, Sales Order Management in SAP CRM and SAP ECC, processing and solving Customer disputes, returns, Customer Support, Invoicing. Supporting and coaching of Team members. Power User activities - Testings in Test Systems and in Production, ad hoc Support for End Users, Requesting HCM Jobs, logging the defects and informing about possible bugs in the system - SAP SD. Representing the Unit on the global level as a Power User. Implementation of new solutions. Acting as a Back up for the Team Leader.

Senior Sales Administration Specialist
Warszawa, Woj. Mazowieckie, Polska
Sales Order Entry, Sales Order Management in SAP CRM and SAP ECC, processing and solving Customer disputes, returns, Customer Support, Invoicing. Supporting and coaching of Team members. Taking part in the Transition of responsibilities from the local office to the SBC in Poland. Power User activities - Testings in Test Systems and in Production, ad hoc Support for End Users, Requesting HCM Jobs, logging the defects and informing about possible bugs in the system. Representing the Unit on the global level as a Power User. Acting as a Back up for the Team Leader.

Account Advisor
Warszawa, Woj. Mazowieckie, Polska
Technical Support for Android smartphone users from the DACH countries (phone, chat and social media). Booking and organising the repairs of smartphones. Taking care of escalations and solving cases with the repair center. Acting as a Back up for the Team Leader.
Joanna Zając's Contact Information
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