joanna laucirica
customer success manager
About
Innovative and adaptable Project Manager with exceptional communication and organization abilities. Excels at operational planning, process development, and project/resource planning.
united states
tampa
information technology and services
microsoft office, training, spanish, leadership, customer service, research, policy, outlook, communication, strategic planning, government, program management, adobe acrobat, powerpoint, microsoft word, management, community outreach, coaching, business process improvement, process optimization, project management, project planning, software implementation, project implementation, customer relationship management, implementation, electronic medical record, photoshop, illustrator, indesign, software as a service, salesforce.com, training and development, time management, athenanet, emr training, clinical systems implementation, streamlining operational processes, product optimization, adobe certified, onenote, workday, webex, skype for business, microsoft power bi, data analytics, microsoft excel, e learning, curriculum development, instructional design, teaching, roi optimization, software selection, cross functional collaborations, sketch app, cornerstone
Experience
implementation project manager
dacco, inc.
physician initiative coordinator
adventist health system
clinical informatics specialist
adventist health system
implementation associate
athenahealth
international team project manager
athenahealth
implementation analyst
athenahealth
customer support analyst
athenahealth
government operations consultant
state of florida
regulatory specialist ii
state of florida
customer success manager
health catalyst
customer success manager
healthfinch
manager-on-duty, concierge, front desk agent
kimpton hotels & restaurants
* Assisted in hotel openings through developing new training objectives and standards. * Created standard operating procedure for all hotel packages, promotions, and VIP amenities. * Supervised valet, front desk, phone, in room dining, and housekeeping staff. * Coordinate room inventories to maximize revenue opportunities in situations of over sells and room walks. * Negotiated supply pricing and contracts with vendors and assisted sales and catering departments in obtaining new clients. * Maintained the Kimpton Moments Employee Recognition Program. * Champion on the Earth Care Committee and assisted with Florida Green Lodging and Green Seal Hotel Certifications. * Participated in community outreach events such as Dress for Success, Trust for Public Land, and Red Ribbon Campaign.
training and implementation associate
athenahealth
* Utilized Adult Learning Theory to design and develop enhanced training programs for athenaNet optimization. * Requested, due to expertise, to go on a 3-month assignment in Manila, Philippines to define and create optimized training methodologies and quality programs. * Coordinated with cross-functional teams and executives to unify and streamline training and quality initiatives and materials. * Led a committee to revise and implement improved training and quality methods to streamline department processes. * Designed and implemented quality measure tracking documents and processes. * Provided athenaNet training to varying stakeholders resulting in improved QSAT and CSAT scores. * Served as Subject Matter Expert with internal and external stakeholders during small, mid and enterprise implementation and multi-level training. * Steered and directed specialized departmental and cross-departmental meetings and events * Promoted three times during tenure because of exemplary performance.
Education
florida state university
interdisciplinary social science
tallahassee community college
graphic design
joanna laucirica's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.