Joanna Grau-Wójcik
Product Owner @ OTCF S.A.
Poland
Cracow Metropolitan Area
Information Services
ERP, Wdrażanie systemów, Microsoft Excel, System CRM, BPM, ADONIS Process Portal, Microsoft SQL Server, Doskonalenie procesów biznesowych, Zarządzanie procesem, Planowanie strategiczne, Szkolenia, GPS, GPRS, VPN, Rachunkowość finansowa, Księgowość
Experience
Product Owner
OTCF S.A.
Kraków, Woj. Małopolskie, Polska
IT Business Desk Specialist
OTCF S.A.
Wieliczka, Woj. Małopolskie, Polska
IT Application Analyst
ELTE Group
Kraków, woj. małopolskie, Polska
Registering classifying and prioritizing incidents and problems Providing solutions and work-arounds for the customers Responding to incoming calls, emails and tickets Troubleshooting of customer issues related to the GPS and GPRS apps Conducting incidental data analysis Producing and maintaining of documentation Escalating of incidents and problems to 2 nd and 3 rd level of support
Software Implementation Consultant
ALFA SOFTWARE
Kraków, woj. małopolskie, Polska
Implementing of IT projects in small companies Scheduling and pricing works Conducting business analyst tasks Creating dedicated solutions for customers Configuring, administering and supporting of ENOVA application Conducting internal trainings for employees Conducting trainings for customers Participation in project meetings about software development
Freelance Business Consultant
RB Consulting
Preparing development strategies in museums Preparing the documentation of ISO 9001 and ISO 27001 systems Auditing of ISO systems Business process modeling (BPM notation) Implementing of process management systems Business consulting SWOT analysis
Education
Jagiellonian University
Zarządzanie
Joanna Grau-Wójcik's Contact Information
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