Joanna Flockenhaus (Goodwin)

•Led the design and implementation of Order Routing Logic enhancements to create a consistent customer experience across all order entry channels, balance service and cost by comparing multiple fulfillment options, reduce manual processing and provide $4M-$6M in annual transportation savings •Managed a cross-functional change management team responsible for addressing business concerns prior to each functionality release and developing business readiness plans to effectively communicate changes across multiple levels of the organization •Executed Zoro Network Optimization initiative to position Zoro for future growth by expanding the network by 3 distribution centers and optimally aligning volume to the distribution center that can provide the best service at the lowest transportation cost increasing next day service by 30%

• Functional owner of SPP network structure, demand capture, demand management and stocking/destocking services for Grainger US, Grainger Mexico and Acklands-Grainger resulting in a timely and accurate inventory plan • Supported and stabilized Grainger Mexico and Acklands-Grainger SAP implementation by cleansing data loads, configuring inventory policy tables, hosting training sessions on system understanding and processes and assessing ongoing reporting and data needs • Supported the NJDC to NEDC multi-month inventory transition by managing various Bill of Distribution hierarchies, executing historical demand realignment loads and completing monthly simulations contributing to a successful conversion without negative impacts to the customer experience • Managed various network structure simulations for Regional Inventory and Network Design, analyzed impact to inventory cost and cube and provided recommended execution plan

Distribution Center Consultation • Supervised Toronto DC slotting efforts resulting in a scalable storage solution capable of holding 150,000-170,000 SKUs overall increasing AGI’s service position to support long term growth initiatives • Developed Manhattan WMS Slotting Optimization logic ensuring system functionality aligned with business slotting requirements • Created Toronto Logistics department training material and SOPs for the Quality Assurance Control team ensuring standard inventory storage decisions were being made across the building • Coordinated inventory move for 60,000 SKUs from Richmond Hill DC and Staples offsite to Toronto DC while balancing pick and putaway capacities within both facilities Storage Strategy Course • Designed 3 day storage strategy course to educate supply chain partners how storage decisions impact DC operations and layout • Co-facilitated “Slotting Boot camp” sessions across the GUS and AGI businesses to align on global storage strategy

Distribution Center Consultation • Provided advanced analytical support to Greenville distribution center since January 2013 to help identify storage and throughput capacity opportunities in order to reach projected 45k daily lines • Self-managed slotting decision making process while consulting with local team to ensure alignment with building mission and goals • Designed GVDC 2014 bin structure layout consisting of 33 product families (230k products) that will support planned growth while optimizing segment affinity, pick distribution, and storage capabilities • Utilized extensive MS access and excel skills to create ideal zone configurations increasing pick efficiency by ~25% Engagement Team • Supported the development of GDID’s mission statement to align with Grainger’s global strategy • Member of the Work Life Balance and Development/Total Rewards focus groups offering an analyst viewpoint when developing ideas to enhance our team’s work experience • Active mentor to prospective and current new hires ensuring a positive, smooth transition from college to Grainger •Lead and facilitated supply chain lunch and learn to provide team with holistic view of Grainger’s supply chain

· Analyzed processes and created kaizens to make functions more efficient for production and the associate experience · Decreased indirect function hours by 12% by establishing flow, creating order trigger minimum and maximum system, and implementing an andon system for the first step in the associate pick path · Managed flow for a group of 35 associates in inbound, outbound, and indirect functions in order to meet daily critical pull times · Conducted daily product audits for customer service function to ensure product quality and diagnose root problems for customer concerns