Joanna Chow
Operations Program Manager @ Google
About
Joanna specializes in organizational performance improvement. She has a proven track record of leading complex, cross-functional projects that require rallying and managing multiple sponsors and stakeholders. At her core, Joanna focuses on: Enabling success through quality program and project management, problem solving and execution with a lens on scalability, leading cross functional impact through collaboration and aligning business needs, and investing in people through training and coaching.
United States
Mountain View
Information Technology & Services
Strategic Thinking, Requirements Gathering, Operational Excellence, Defining Requirements, Operations Management, Program Management, Stakeholder Management, Business Process Improvement, Market Entry, Business Transformation, Business Process Design, Organizational Design, Strategic Consulting, Entrepreneurship, Mandarin, Project Management, Analysis, Leadership, Microsoft Excel, Public Speaking
Experience
Operations Program Manager
Mountain View, California, United States
As an operations specialist, I lead operational strategy and execution for high-impact CRM programs across Google Play. I specialize in building scalable messaging operations, driving cross-functional alignment, and translating business goals into actionable, tool-supported workflows.
Management Consultant
Accenture
San Francisco Bay Area
Accenture project site - FY18 Q3 Individual Award for most outstanding analyst
Senior Analyst
Accenture
San Francisco Bay Area
Project Lead - SMB Marketing (Global High Tech Company) • Managed the work and development of key growth programs reaching over 10 million recipients and driving over 500,000 user acquisitions in 1 year. • Utilized past campaign learnings and analytics in strategic decision-making to advise clients on ways to drive engagement and increase user retention. • Led multiple offshore development teams - leading and organizing meetings, communicating expectations, and answering technical questions. • Trained analysts on best practices for marketing campaign deployment, overseeing daily operations and client relations.
Analyst
Accenture
San Francisco Bay Area
Project Management - SMB Marketing (Global High Tech Company) • Gathered requirements and advised clients on email deployment strategies that led to campaigns with greater than 40% open rates and over 10% click to open rates. • Advised clients on email marketing best practices by researching industry trends and benchmarks which optimized various marketing campaigns. • Established formal marketing documents including how-to user guides and product requirement documents which are now used as templates across various SMB Marketing teams. Change Management Analyst - (Global High Tech Company) • Owned change management, communication, and training strategy for high tech clients. • Performed impact assessments for technology, process, and organizational changes across teams of 100+ employees • Created and executed against change management, communication, and training plans
Financial Analyst
Kaiser Permanente
Financial and Outreach Assistant
University of California, Berkeley
Consultant
Voyager Consulting
ERS Advisory Intern
Deloitte
Finance Intern
Citrix
Vice President
Residential Hall Assocation
Campus ambassador
Readyforce
Compliance Intern
University of California Office of the President
• Collaborated with the Senior Vice President and the Chief Compliance and Audit Officer to optimize ethical and compliant behavior through the establishment of rubrics and expectation tools • Performed statistical analysis of compliance performances from 2006 - 2011 to establish trends and improve multiple campus compliance performances
Education
University of California, Berkeley
Economics
Joanna Chow's Contact Information
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