Joann Hsu

I am currently managing Global Corporate Sales Accounts driving initiatives in high-tech and semiconductor sectors. • Cultivated strategic partnerships with OEMs and contract manufacturers to enhance service delivery. • Spearheaded supplier management efforts, optimizing global sourcing strategies. • Delivered innovative solutions for capital projects, aligning with client needs and industry standards.

I supervise a $25M individual P&L while directing a team of 4 direct and 12 matrix reports to spearhead operational objectives. I manage and confirm the collection of receivables at 80% in full within 60 days or due terms. I ensure accounts remain consistent Year over Year with the previous year’s revenue and subsequent 15-20% penetration for each account. Identify IT enhancements and EDI upgrade opportunities.Utilize both proprietary monitoring & reporting tools in addition to the MS Office suite and other external CRM platforms. Collaborates with customers to establish contracts, review, and manage efficiency on VMI, SMI, & CMI programs. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬 Achieved optimal levels of personal performance and accomplishment to bring in 2 major brand name accounts, which added 20% to North America (NA) revenue.

I administered domestic and internal supply chain modes of the business for Foxconn (Fortune Global 500, World’s Largest Technology Manufacturer and Supplier) business units. I oversaw the implementation and retention of 22 accounts. Partner with Demand Planning and Supply Planning Team to successfully manage product transitions, both end of life and new product introductions for VMI customers. I procured different modes of transportation. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬 Instrumental figure in helping the company attain a 20% increase in YOY revenue despite supply chain restrictions during COVID by creating new shipping methods. Created the Asia and America Trade lanes (high revenue, high volume lanes representing 36% of NA revenues) through air and ocean traffic. Attained 5% cost savings through the analytics strategy for rates and development.

I swiftly and accurately performed troubleshooting and service escalations while managing 22 business units at an operational level. I orchestrated request for quotes/request for proposals (RFQ/RFP) initiatives and subsequent bid analysis. I facilitated the negotiation and management of carriers and 3PL contracts. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬 Devised the operational infrastructure (SOPs, scope of work, and onboarding plan) for 1 of the organization's 1st brand-name client accounts. Maintained active participation in 10 RFP/RFQs per year to contribute to an 75% win rate, including winning against major industry competitors in multiple bidding rounds.

I exuded best practices in customer service to diagnose and address customer service issues for 12 accounts. I created, streamlined, and retained operational and carrier scorecards, reports, and KPIs for critical accounts. I fostered and maintained key metrics and executive dashboards on freight. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬 Maintained and penetrated 2 global brand name accounts to add 20% sales growth.