joana marques

* Writing for the LINK, the NGO’s magazine, about books, culture and volunteerism * Organizing events * Leading workshops of Portuguese language and Art, for children and adults * Coordination of the international volunteers' team for the Kalamata Street Festival * Promoted to full-time coordinator of Kalamata’s Youth Centre * Youth Centre Bar management * Invited to facilitate the Youth Exchange project INEVP 3.0 (ERASMUS +) * Development of the project KALAMATA CULTURAL HOTSPOTS: research, script writing, voice-off and presentation. * Development of a personal project about volunteerism, 12 Months 12 Projects, with the testimony of 12 international or local volunteers

* Published several academic papers in scientific magazines as an independent academic researcher on subjects as arts, culture and museology, in Portugal and Brazil; * Participation in international congresses as a speaker, in universities and museums.

* Mobile telecommunication technical support – inbound calls * customer support * keeping good performance indicators * cross-selling. * Specialized in: English client support * customer support for corporate clients.

* Inventory * social media communication * Museum Education department: research, communication, children activities. * Preparation of information / articles / divulgation for the Museum Magazine

* Telecommunication customer service – complain department * contracts’ and permanence periods’ negotiation * customer retention * conflict management * cross-selling. * Customer support for corporate clients * customer relationship building.

* Stock and supply management * product management * sales * consumer and supplier database management * product curatorship * social media management * product inventory * provided data and information for online database * supplier and customer relationship building. * Invited to build the museum’s bookstore as an autonomous section. * Key speaker at the conference "Cultural Merchandising and museum collections”, at the Maritime Museum, presenting the Bookstore and the process to build it.

* Stock management * sales * client service * cash desk * opening and closing store.

* Presentation and sale of didactic products in educational and therapeutic contexts. * Co-responsible for the pedagogical project “Clube do Saber”, using the learning-through-playing approach.

* Stock management * sales * customer relationship building * administrative duties * cashier.

* Stock and supply management * product management * communication * sales * customer relationship building * promotion and event management * administrative duties * Staff management and training * team leader.