jo mercer

Design of a new Service Delivery Model to align the organisation to its rapidly changing organizational context and strategic aspirations

Currently supporting the development of HMRC’s organisation design service offer and capability to enable it to support HMRC through large scale, complex transformation. Supporting the internal design team to develop an organisation design methodology that meets the needs and expectations of HMRC and build its organisation design capability and the team’s confidence to undertake and deliver design projects

Developed an organisation design methodology for the Organisational Effectiveness team

Designed a transitional sales organisation model to integrate a newly acquired business to enable achievement of the business plan and acquisition benefits. Developed a new sales organisation model to drive the future transformation of the integrated M2M business to align to the needs of the future state business model

Redesigned the Finance, Procurement, IT and Security functions within the Corporate Services function to address budgetary, digitization and cultural objectives

Developed an organisation design methodology and toolkit to support the implementation of the department’s new Target Operating Model. Currently developing a practical learning intervention for internal organisation design practitioners to help embed the new methodology and tools

Reviewed the performance of a new Business & Marketing organisation design since implementation in July 2015, diagnosed issues and made recommendations to improve and enhance the design

Designed, developed and delivered the organisation design module for an accredited organisation development and design programme for HR professionals within the Civil Service

Provided organisation design consultancy to the Global Talent Management function to determine the case for change and develop high level and detailed organisation designs to enable a significant technology and process change within the talent management support capability.

Supervised the planning, delivery and closedown of statutory and value for money audit assignments in Local Government, the NHS and Further Education establishments. Specialised in Local Authority pension funds and systems based auditing

Provided specialist organisation design and change management capability to the UK and Ireland business through a small team in the Human Resources function. Owned and maintained the overall OD framework, approach and methodology and provided internal consultancy to support organisation wide and functional OD assignments. Supported a large business transformation programme (£100m+), driven by a core systems replacement strategy to ensure that the business critical people and organisational change requirements to enable the transformation were clearly understood and embedded into programme change plans.

Led a programme of HR change activity to design and deliver the people and organisational components of the Target Operating Model (TOM) for a new standalone bank (to be the 7th largest bank in the UK) to meet the divestment requirements agreed with the EU in 2009. The programme scope included organisational design, people transition, colleague engagement and retention and HR MI deliveries plus the design and delivery of the HR capabilities for the divested business.

Implemented the people and organizational components of a new operating model for the UKM business (circa 3k employees) including the integration of smaller legal entities, outsourcing and offshoring, through the development and implementation of detailed functional organization designs, resulting business restructure and new people processes for the new organisation

Implemented a new senior management structure for the UK Membership business and designed and developed a new people change framework to support future organisational change. Developed and implemented new policies to improve control over salary cost increases. Supported the organisational aspects of a turnaround plan for an underperforming business area

Shape the people and organisational workstream objectives and requirements for a business area Transformation Programme (c.250 staff) in line with their high level target operating model. Provided project leadership and guidance to the area through a significant (20% FTE), organisation wide downsizing exercise

Support the development of a new operating model for a large Group function (c.400 staff) to meet cost reduction targets and provided project leadership for the people and organisational change requirements through the first phase of the transformation

Developed a baseline understanding of the organisation’s talent base and evaluate their need for a talent management programme

Provided project office support to enable project benefits to be managed and reported to stakeholders for a large cost reduction programme (Target over £30m)

Delivery and implementation of company strategy through the financial performance management of business sales operations. Responsible for £160m of operational expenses and £1.5bn of sales income.

Currently providing expert organisation design support to a project to enhance the analytical and insight capability within the Home Office

Implement Practice Management for all professional and operational finance staff (c.250) to improve resource flexibility following the integration of two business units (CIS and the Co-operative Bank)

The owner of Ascent Ltd which offers people and organisational change consultancy. Specialises in the shaping and initiation of significant organisational change and providing change leadership or management through the change lifecycle. Ascent Ltd has expertise in Organisation Design, restructuring and organisational enquiry, which is underpinned by strong core competencies in change management, stakeholder management and facilitation. An additional strength in financial management enables real commercial focus to be applied to support, evaluate and challenge change activity.

Professional qualification achieved during employment with Coopers & Lybrand (now PriceWaterhouseCoopers).