jo richards

Analyze current business processes (company-wide), proposes and documents improvements, prepares change management communications and develops/delivers client training and associated documentation. Works to ensure requirements are met timely and leads the development and refinement of effective business process mapping and change management delivery in collaboration with employees, customers, and other stakeholders.

Prepared various legal documents including: Business Lease Agreements; Continuing Personal Guaranty; Consent and Waivers as well as Non-Disclosure Agreements Assisted with the analysis, development and implementation of procedures for large commercial customers participating in Managed Services Program Trained existing personnel in program processes and requirements Collaborated with multiple organizations throughout the U.S. to win managed services contracts and resolve customer issues and concerns oftentimes requiring the institution of complex manual processes.

Created and maintained fraud prevention program by establishing analysis policies and procedures for use within the HP’s Small and Medium Business sector. Identified trends, geographic hot spots for fraudulent activity, and vulnerable HP processes. Designed and implemented reports to screen transactions and HP Partner activity in order to reduce HP exposure. Established key relationships and worked closely HP Global Investigations in the identification, documentation and prosecution of suspected fraudulent transactions involving HP customers and resellers. Analyzed individual transactions for the identification of fraud indicators; developed, analyzed and presented tracking reports for trend analysis and course of action recommendations to HPFS management Assessed Small Business transactions for credit worthiness based on commercial and consumer credit models and reports, financial statements and business plans. Prepared written recommendations for transactions that exceeded signature authority

Responsible for the management of multi-million dollar services and software implementations for the procurement and management of temporary labor and consultants in conformity with internal and external metrics and policies. Experienced in managing all phases of project operations, from requirements gathering and software application design to schedule development, budget administration and risk mitigation Ensures IQNavigator deploys its resources and best practices in support of each client’s unique business requirements; partner with client to design strategies for continuous program improvement. Manages strategic partner/supplier relationships to leverage procurement relationships with clients. Achieves stakeholder engagement through execution of change management activities and maintenance of clear and consistent communication lines. Generates and maintains the project strategies and plans, focusing on achieving project deliverables and timelines.

Facilitated requirements gathering sessions to determine client’s business and technical requirements. Defined system and process solutions based on needs assessment outputs and effectively communicated best practice recommendations. Defined and assisted with system and integration test cycles. Executed change management activities including creating project communications Coordinated data conversion in preparation for project launch Designed and delivered customer specific training sessions for end users, super users and contract personnel

Negotiated supplier contracts within customer guidelines and corporate compliance parameters, often within very short time-frames Conducted supplier summits, acting as primary point of contact for supplier concerns or disputes Completed supplier on boarding and system configuration during implementation