Jo D.

offers all the insight and expertise of a native Filipino, born and raised in the Philippines and moved to Dubai last 2014. She specializes in both residential sales and leasing, serving clients seeking wonderful homes in the area that suit them best. Her strong work ethic, high level of dedication, and commitment to protecting her clientele’s best interest truly sets her apart. She always provides the utmost personal attention and finest service possible, exhibiting patience, understanding and empathy while guiding people with care through what can be a stressful process. Her goal is to educate you every step of the way, so your search is successful, your confidence is high, and your outcome is very satisfying.

Client Relations Manager/Admin Assistant September 18, 2014 till present Elysian Real Estate Broker LLC Suite 1602, Emaar Boulevard Plaza Tower 1, Downtown Burj District, Dubai, UAE Job Description: Client Relations Manager / Admin Assistant:  Handling Approvals and Publishing of Sales and Rental listings.  Promptly process answers to customer inquiries and concerns regarding different properties.  Handled leads/inquiries from clients (via phone or email) and assigned them to area- designated agents.  Ensured all client calls / emails (enquiries and request) are attended to as per customer service practices and quality standards; followed-up with customers on regular basis.  Assisted the listings administrators on advertising property availabilities in portals such as Dubizzle, Propertyfinder, Bayut, Justproperty and Justrentals.  Backup support on property listings and contract preparations.  Ensure that the office supplies (stationery and pantry items) are adequate and well stocked at all times.  Ensure all Utility bills (Du, Dewa and Etisalat) are recorded up to date.  Supervise the maintenance of all machines and cleaning of the office.  Handling reception duties like greeting clients and visitors in a respectful and educated manner.  Assisting in listing properties for Rent and for Sale in Propspace as the main CRM

Sales Supervisor February 2013- October 2013 Microsoursing Philippines Quezon City, Philippines Job Description: Sales Supervisor:  Coordinate sales efforts in reaching or exceeding sales targets.  Coordinate Marketing efforts to maximize business opportunities.  Develop future sales projections and coordinate effort to achieve outcomes.  Ensure compliance of corporate policies and procedure.  Coordinate Administrative sales staff in maintaining customer database.  Handled customer complaints.  Ensured that all complaints are logged and ensured that all relevant data/documents are held and maintained  Identified and researched customer issues using available data / database to understand customer requirement and provided business solutions.  Ensured all client calls / emails (enquiries and request) are attended to as per customer service practices and quality standards; followed-up with customers on regular basis.  Kept Management informed by sending weekly sales transaction report to assist in sales progression

Customer Service Associate August 2012- December 2012 SITEL Philippines Quezon City, Philippines Job Description: Customer Service Associate:  Answering incoming calls and dealing with enquiries  Provide customers with product and service information.  Directing callers to the correct person or department  Openly displays a sense of dedication to the organization and works to reflect the positives of the organizational culture and values in all activities (professionalism, respect, commitment, innovation, unity, communication)  Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, and punctuality, and takes individual accountability for meeting these objectives.

Sales Associate July 2011- July 2012 Patriot Global Marketing Inc. Quezon City, Philippines Job Description: Sales Associate:  Ensure High levels of customer satisfaction through excellent sales service.  Assess customers needs and provide assistance and information on product features.  “Go extra Mile” to drive sales.  Remain knowledgeable on products offered and discuss available options.  Cross sell products.  Team up with co-workers to ensure proper customer service.  Build productive trust relationships with customers.