Jo Chiu

HRBP for Delivery & Service Department — across EU and UK regions; also serving as L&D CoE for EU. • Design workforce & succession strategies; collaborated with regional and country teams to develop and implement workforce plans and deployment planning. • Implemented and developed policies & processes in collaboration with European teams and HQ. • Conducted benchmarking for Delivery & Service roles; aligned C&B policies with HQ to reflect global compensation strategies. • Developed succession planning and Individual Development Plan (IDP) design, identifying high-potential talent and aligning development goals with both management and individual preferences.

Act as a strategic Advisor to senior leadership across the UK, APAC, and European regions, guiding on HR operation, policies, workforce planning, cultural initiatives and organisational design. • Oversaw and implemented the full employee lifecycle across the UK, APAC, and European regions. • Developed performance management systems (OKRs and KPIs), tailored to regional needs, driving alignment and accountability. • Supported organisational design and workforce planning to improve alignment across regional teams. • Developed and created streamlined L&D courses and tracking processes, ensuring timely reminders and accurate training records. • Embedded Equality, Diversity & Inclusion (EDI) principles into policies, processes, cultural engagement and learning content. • Collaborated with legal on policy and handbook regular review and maintain ISO compliance, ensuring timely execution of required actions. • Provided guidance to managers and employee on policies, procedures, and employment legislation. • Managed ER cases across regions, conducting investigations into complaints, misconduct, policy violations, and disciplinary actions, ensuring compliance and resolutions. • Improved engagement of culture & communication through diverse initiatives, newsletters, internal messaging systems, and email, keeping employees informed about HR initiatives, policy changes, and events.

Talent Acquisition for Postdoctoral Researcher & Clinical Scientist hiring. • Led end-to-end recruitment admin support, including campaign setup, job ads, documentation coordination, shortlisting, interview scheduling, and contract generation, while suggesting process improvements. • Assist with immigration case management. • Monitor recruitment activity, conduct research, and support data analysis (e.g. EDI, media sources). • Manage new starter admin: right to work checks, onboarding forms, access requests, starter packs, and occasional HR inductions.

Served as the Global HR Operations Specialist, supporting teams across the UK, Malta, Isle of Man, and the APAC region (Malaysia, Singapore, South Korea, Taiwan, and Japan). • Drafted and implemented workforce policies and employee handbooks aligned with local labour laws and global standards, ensuring consistency and compliance across international teams. • Enhanced employee lifecycle processes, including onboarding, probation reviews, promotions, and offboarding — resulting in a 92% satisfaction rate based on employee feedback. • Partnered with leadership on the design and transformation of performance and promotion management frameworks, supporting high employee engagement, clear tracking, and a high-performing culture. • Collaborated with Finance and Legal to design compliant benefits packages, leading vendor research, selection, and contract negotiations across multiple regions. • Managed diverse and sensitive Employee Relations (ER) cases, ensuring fair, timely, and practical resolutions. Developed efficient, confidential case management systems to support consistency and compliance. • Delivered Learning & Development initiatives in collaboration with leadership and external vendors, with training sessions receiving over 80% positive feedback. • Oversaw payroll processes and vendor performance, ensuring accuracy and compliance with IR35 regulations, payslip distribution, and P60/P45 issuance. • Issued and maintained contracts and letters and HRIS data integration with high-level accuracy. • Global end-to-end recruitment — from headcount planning to shortlisting and offer issuance — consistently achieving a time-to-fill of under 45 days while ensuring a positive candidate experience.

This was a standalone role spanning both HR and administrative responsibilities, where I built the company’s HR processes from 0 to 1. • Primary contact for global employee inquiries, delivering timely and effective support. • Created handbooks, and newsletters to enhance employee engagement and communication. • Maintained employment data (HRIS) with 98% accuracy; managed payroll including attendance tracking, bonus processing, and wage calculations • Support in design company benefits, cooperated with legal and conducted supplier research. • Recruited junior and mid-level roles, handled CV screening, shortlisting, and conducted interviews. • Provided comprehensive administrative support across all HR functions and operations.

• Advanced Diploma in HR Management • CIPD Level 7 Qualification

• Manager of school Track and field team. • Student Association of my Department.