Jagannath Tiwari

- Understanding business priorities to shape IT as an enabler - Business aligned IT road map planning & implementation - Digital transformation champion for Natural Resources BU - IT Operation and IT Infrastructure Management - IT Budgeting, Procurement and Cost Control - IT Service integration & service delivery management - Cyber Security Compliance & IT Audit management - ITIL practices, ITSM, ITOM, ISO-27001, ISO-9001 - Data Center Operation, Management & operation of GCP Cloud platform - SAP ERP Support, IT Governance & IT Project Management - Operation Technologies – IOT, PLC, DCS, SCADA. IT-OT integration

• Cluster IT Head for MP, Chhattisgarh, Orissa & Jharkhand with multiple domestic mining sites • IT operation and IT service management for Adani Natural Resources Business • IT infra planning and execution for new upcoming project sites. • IT Procurement, IT Budgeting, Vendor management, SLA Management etc. • Business Relationship Manager for Adani Natural Resources business. • IT infrastructure architecting & Designing, Network (WAN/LAN) designing & installation • IT Security Management – DLP, PGP, Seclore, Crowdstrike, MDATP, Nessus, ArcSight SIEM • Ensuring implementation of IT security policies at the infrastructure level • Designs, plans, and implements system and network architectures that are high performing, scalable, fault-tolerant, secure, and compliant. • Proven Experience in IT Infrastructure sizing and capacity planning • IT Audit, Governance & compliance – VAPT, ISO 27001 ISMS framework audit • IT Asset Management, IT Service management, (Service-Now tool) • End user Training on IT procedures & policies, on IT Security awareness program etc.

• IT operation management. IT Infra management • IT Governance, Contract Management, Vendor management, IT procurement, vendor performance evaluation, SLA management, AMC/ Warranty management etc. • Preparation of IT Opex/ Capex budget, IT cost control, Cost optimization on operational expenses/budget. • Responsible for IT requirement analysis, Planning, Prioritizing and execution for setting up new project site. • Worked closely with end user & SAP development team to evaluate alignment of enhancement and proposed solutions with business requirements. Coordinated support of SAP systems across multiple locations. • Provided post go live critical support to the implementation team in all aspects of Materials management. • Provided timely resolution of reported incidents and service request related to SAP MM. • Operation, maintenance and support for Access control system and Biometric attendance system.

• IT Infrastructure management for entire Business unit including Planning, Prioritizing, IT Operation and Support, New IT site setup, IT procurement etc • PR/ PO creation, RFQ, service entry processing, GRN/issue posting, quality inspection, physical verification etc. • Provided timely resolution of reported incidents and service request related to SAP MM. • Management of Helpdesk operation, Desktop support, Application support, FMS services etc. • IT Asset management, allocation of assets, Right off IT assets, e-waste handling & management • Operation, maintenance and support for Access control system and Biometric attendance system. • Operation, maintenance and support for CCTV surveillance system, Walkie Talkie system etc. • Operation & maintenance of EPABX system

 Network operation, maintenance & expansion of the cement factory site.  Operation & maintenance of all HW, SW & network devices of the site.  Inventory management - To maintain the optimum stock of IT spares and IT (i.e. Inventory of Desktop, Laptop, Printer, Toners, Cartridges, Stationary, Computer spare parts, networking spares etc.)  Support Services - To provide the IT support to all computer users.  Vendor Management - To co-ordinate with original equipment suppliers and with all AMC Vendors.  Backup and Recovery - To maintain the proper system, application software and data backups for smooth system recovery, Daily DBA activity like backup, recovery, storage management etc.  Operation, installation and support for the Lotus notes mailing software.  Administration of Windows 2003 server for Active directory Services.  Managing overall operation and monitoring of all network equipments like – Routers, L3/L2 Switches, Hub, Modems etc, Monitoring and operation of VSAT link, RF Link & Lease line for WAN connectivity  SAP front end client support for end users, Helpdesk Management  To provide IT related training and IT awareness programs for end users.

 Support and operation of Legacy applications like Inventory, Purchase, Finance system etc.  To maintain the optimum stock of spares and consumables required by the ISD & by all IT users (i.e. Inventory of Toner, Cartridges, Stationary, PC spares, networking spares etc.)  To maintain the PCs and related auxiliaries at user location.  To co-ordinate with original equipment suppliers during warranty period and with all AMC contractors.  To maintain & administer all types of computerized information servers (including software and hardware) installed for all types of purpose at the plant to achieve the optimum uptime.  To maintain the proper system, application software and data backups for smooth system recovery.  Timely generation of all relevant statements/reports as per requirement.  Daily DBA activity like backup, recovery, storage management etc.  Handling of Microsoft Exchange Server and Windows 2003 Server.  Managing overall operation and monitoring of all Infrastructure equipments like – Routers, L3/L2 Switches, Hub, Modems etc  Monitoring and handling of Daily Production Report system developed locally for MIS purpose.  Communicating with day to day requirements of users.  Proper implementation of all TPM, Safety activities in the department.  Other additional assignments as entrusted by the management  To provide customer specific reports as required by the business.

MCA

Graduation