j zak

operations manager

About

Administrative Executive with a unique blend of expertise directing shared business services and new and renewal revenue functions in the U.S., Latin America, Europe, and Asia-Pacific with domestic P&L responsibility up to $3 million and global compensation and benefit programs with a value of $9 million. Leveraged internal and external resources to execute programs involving Human Resources, Investor Relations, Legal Compliance, Due Diligence, Information Technology & Communications, Real Estate & Facility Management, and Supply Chain as well as Sales both renewal / annual license and channel distribution Specialties: Strategic Planning & Organizational Leadership, Compensation & Reward Program Design, Quality and Performance Improvement, Operational Streamlining, Sales Channel Development, Direct Due Diligence Operations and Assimilation, International & Domestic Relations, Identify and Link Technology & Business Plans, Utilize Analytical Expertise to Resolve Challenges

Country

united states

City

houston

Industry

automotive

Skill

business planning, strategic planning, management, sales management, crm, program management, sales operations, sales, p&l management, customer service, negotiation, customer retention, outsourcing, operations management, recruiting, marketing, mergers and acquisitions, human resources, lead generation, process improvement, mergers, operational streamlining, sales channel development

Experience

operations manager

dixon motors

2009-12 - Present · 16 yrs 10 mos

vice president, corporate services

visual numerics

2000-9 - 2009-9 · 9 yrs 1 mo

Reduced real estate operating expense by 58% while improving facility attraction and increasing employee morale and retention. Conceptualized a global CRM system that merged three antiquated UNIX base systems and up to 20 standalone ACT! Databases resulting in worldwide account view and increased cross-selling activities. Provided sales management leadership that yielded $19 million in renewal license sales, career quota attainment of 106%, and 90% retention rate. Responsible for producing more than 20% of worldwide revenues each year. Directed worldwide staffing activities for over 200 hires

director, human resources

visual numerics

1997-11 - 2000-8 · 2 yrs 10 mos

Led a series of technology and processing improvements in IT unit which minimized expenses by approximately 30%. Identified, evaluated, and implemented cost reductions totaling 30% in Production and Operations unit. Outsourced manual production creating JIT production and reduced inventory 75%. Utilizing open house tactics and referral fees, reduced recruitment expense by $200k.

manager, human resources

visual numerics

1994-1 - 1997-10 · 3 yrs 10 mos

Following acquisition of Precision Visuals evaluated sales compensation plans and launched new programs which led to an increase in revenue generation. Re-negotiated premiums with health and insurance carriers which led to reduced costs of $100k per year. Re-vamped recruitment processes and procedures and staffed over 170 in North America.