John McDonald V

Seasoned operations leader with 13+ years driving scalable, high-performance operations in retail and customer service environments. I specialize in strategic sourcing, BPO oversight, and customer experience transformation—consistently delivering cost savings, enhanced SLAs/KPIs, and seamless cross-functional alignment.Key strengths include: • Leading vendor partnerships through persuasion to optimize spend and performance • Implementing process improvements and change management initiatives that boost efficiency and team capability • Building and developing high-performing teams with a people-first approachColleagues know me as a strategic, analytical leader who brings calm insight, adaptability, and measurable results to complex challenges. I’m passionate about designing operations that prioritize people while driving bottom-line impact and sustainable growth.