Jonathan Heep

Systems Engineer II @ Zeektek

About

Senior VDI Engineer with 25+ years shaping secure, scalable virtual desktop environments. Known for increasing VDI capacity 40% without hardware spend and reducing incidents by 30% through strategic image and policy lifecycle refinement. Deep expertise in Citrix CVAD, Active Directory, Ivanti UWM, and FSLogix. Committed to aligning ITIL practices with DoD/ITAR-compliant delivery, mentoring cross-functional teams, and executing infrastructure projects that elevate performance, stability, and the user experience.

Country

United States

City

Grand Prairie

Industry

Information Technology & Services

Skill

Ivanti User Workspace Manager, Golden Image Management, Capacity Planning, Vendor Coordination, Major Incident Management, Optimizing Performance, FSLogix, Windows Server 2019, Citrix Products, Ivanti, ITIL Service Operations, Powershell, Project Delivery, Windows Desktop Administration, AppSense, Problem Solving, Virtual Desktop Infrastructure, SDLC, Requirements Analysis, IT Strategy

Experience

Systems Engineer II

Zeektek

2025-11 - Present · 11 mos

Remote

Senior Lead - Infrastructure Specialist

Kyndryl

2020-11 - 2024-5 · 3 yrs 7 mos

Remote

Led virtual desktop infrastructure delivery for secure, enterprise-scale Citrix and VMware environments supporting ITAR/DoD-regulated workflows. Owned technical vision, user experience optimization, and cross-team collaboration. • Increased VDI concurrent user capacity by 40% without hardware spend by redesigning image delivery, resource allocation, and Citrix load distribution • Reduced incident volume by 30% via custom GPO frameworks, streamlined profiles (FSLogix), and Ivanti UWM enhancements • Led Windows 7 to Server 2008 R2 migration for VDI users, improving performance and reducing WAN traffic • Authored and maintained a VDI KEDB with SOPs and troubleshooting guides that cut ticket volume and improved onboarding • Served as designated VDI focal during major incidents, resolving critical issues like failed GPO deployments and AD changes while preventing data leaks

Senior Professional: System Administrator

DXC Technology

2014-7 - 2020-10 · 6 yrs 4 mos

Remote

Drove VDI platform development and support for Citrix CVAD environments across multiple initiatives. Supported endpoint security, scalability, and ITIL-aligned delivery. • Architected VDI solutions to boost performance, scalability, and reducing the storage footprint by 20% • Acted as SME for Golden Image lifecycle, profile lockdown policies, and Ivanti UWM performance optimization • Collaborated with vendors and internal teams to align configurations with best-known standards • Mentored junior engineers and authored documentation that accelerated issue resolution, support efficiency • Analyzed incident data to spot trends, reduce recurrence, and improve overall service delivery