Jackson Kiteli

• Review Security devices, applications, and endpoint protections to manage misconfigurations, Software levels and security control gaps. • Evaluate network device configurations to ensure proper network segmentation and isolation of critical systems/services. • Create and maintain asset inventories, and data flow documentation for visibility and compliance. • Establishing and maintaining effective strategies and policies for Risk Management, Asset Security, Communication and Network Security Management, Identity and Access Management, Business continuity and Planning Management, Security Operations, Change Management and Software Development Life Cycle Management. • Monitoring emerging threats, advisories, and, summarizing potential impacts and recommendations for the security team.

• Development of Business Strategies • Lead market and prospect development process • Drive partnership development • Owner of the business development policy and procedures • Responsible for driving new business growth • Research new markets opportunities • Making Sales projection and forecasting revenue in line with projected income • Conducting customers and channel analysis • Lead the pitch process and customer contract signing.

Provided leadership to Cisco Customer Experience Experts (SMEs) to support Safaricom Kenya and Vodafone Group to move its business forward with accelerated agility, innovation through advisory services and analytics-driven insights which included but not limited to: - Configuration best practices - Syslog Analysis - Hardware Lifecycle management - Product Security assessment and reviews - Policy variation analysis - Software release management - Risk management - Change Management support. - Introduction and support of Scrum Services.

Led a team of subject matter experts across the globe, vendors and subcontractors to deploy a Turnkey solution that centralized Messaging, Signaling and Roaming VAS to serve MTN operating companies across the Middle East and Africa. The scope included; deploy and integrate all network elements, deploy Cloud Infrastructure, plan and migrate all signaling and diameter traffic from all the OpCos and 3PPs, perform technical and user acceptance for all services. Results: - Improved quality of signalling and messaging quality of within MTN Inter-OpCos. - Reduced cost for international signalling traffic. - Increased MTN revenue streams with introduction of new services.

Succeffuly managed and delivered an Operation Excellence program for Safaricom Kenya PLC by reviewing and improving areas of the operations through identifying network problems, customer reported issues and implementing corrective action based on researched and approved solutions. Results - Improved network performance measurement KPI’s between 5% to 10%. - Increased customer satisfaction leading to more sales. - Increased regulatory compliance.

2014-Dec to 2017-April, Safaricom Wi-Fi Project - To increase service availability within Nairobi CBD, I Led a successful Fiber Rollout to interconnect. - Led a Wi-Fi solution deployment into the existing Safaricom multi-Vendor Data Services. 2014-May to 2014-Dec, ATLANTIQUE GABON, Core Network Migration - Successfully delivered a CORE Network modernization program for Moov Gabon. - The scope included, upgrade of the Charging System, OSS, Radio and CORE Network, IP Network, Integration of new Lawful Inspection System and a new Call Alert System. - This led to improved network services across the country and increased revenues. 2013-June to 2014 – April, Millicom Tanzania (tiGO) CORE Relocation and POI Migration. - Led traffic redistribution to ensure better coverage. - This involved installation and relocation of Network Elements. - Successfully migrated network services from legacy nodes to the new scalable network. 2013 May to 2013 Dec, Telkom Kenya Limited, SACC Audit and Optimization. - Led a modernization project which involved auditing of the Packet Core Network ecosystem to identify ways of optimizing the data services. - After the audit, I led the implementation of the findings leading to improved revenues on data by more than forty percent (40%). 2012 May to 2013 April, MTN Rwanda MPBN Modernization. - With my leadership in this transformative project, MTN swapped old switches and routers with a more dynamic and resilient IMPLS. - This increased the capacity of the IP Network, accommodated increased 3G traffic and enabled scalability of the network while greatly improving the customer experience. 2011 May to 2011 Dec, Airtel Madagascar Bootstrap Project. - Led a team of experts to upgrade all SW the latest releases available. - This allowed launch of new services by taking advantage of the new features which came with the latest releases.

- Consistently identified new sales leads and converted them to opportunities while managing customer relationship during the project lifecycle. - Developed and maintained strong relationships with the power base within the customer and in accordance with the account relationship plan. - Collaborated with internal stakeholders using diverse tools and communication methods. - Effectively prepared and managed proposals, agreements and contracts of various complexities. - Performed financial and supply forecasting. - Provided customer requirement and competitor activities input to KAM and Business Units. - Led coordination of strategies, solutions, prices and other business terms with KAM. - Provided input for the Key Account Growth Plan. - Drove sales of key solutions and services of strategic importance. - Oversaw sales of Ericsson identified focus areas such as software sales and project sales.

- Ensured efficient delivery of customer support services, sales support and customer satisfaction within the framework of the signed Service Level Agreement SLA, in collaboration with Project Managers, Service Delivery Organization and Life Cycle Management. - Oversaw the delivery of support services within financial targets. - Successfully developed, encouraged and measured customer satisfaction in respect to the delivery and performance of support services. - Actively led resolution of management queries, dissatisfaction or complaints from internal and external customers relating to support services. - Developed and managed strong relationships with key external and/or internal customer contacts with the objective of influencing thinking and contributing to business development. - Managed the introduction of new customers and/or new services into Ericsson. - Oversaw the introduction of new/upgraded products into a customer network to which ongoing support services were to be provided. - Meticulously managed the measurement and reporting of achievements towards contractual requirements, highlighting deficiencies and working with respective delivery team to avert failures. - Actively contributed to the continuous improvement process and the ongoing development of a TQM culture, e.g. changed behavior and identified and implemented improvements to processes and activities and encouraged and empowered others to follow this strategy. - Developed, established and monitored insight within the clients organization and internal business process. - Prepared an accurate budget and cost forecast for support and services and the account regarding all services delivered through the ELS. - Planned and controlled costs and contributed to various operational efficiencies.