joe fairley

Let us introduce you to how flawless Customer Experience Management (CXM) ultimately determines a company's success! Your hospitality organization takes great care of the customer...right? You know that the customer’s satisfaction drives revenue and profits...but are you truly customer-centric? Are there obstacles standing in your way? We can help your organization develop & implement the strategies necessary to overcome these obstacles. Our successful strategies will put you on the path to: Use analytics and technology to become genuinely customer-centric Unite your service delivery systems with your marketing promises driving additional revenue Use data-driven marketing messages to inform, educate, and direct customers to your brand Don’t allow your organization to continue...disconnected with your customers! Let us help you...Try a Little MAJIK!

One Company. One Solution. LCS Facility Group, headquartered in Poughkeepsie, NY, services the Northeastern United States. In addition, the company has offices in Northern California (Napa) and in Texas (San Antonio). Our approach to providing an integrated, one company solution to resolve our clients’ facility management needs on either a project, contract, or fully outsourced basis has driven our reputation and growth. The Company’s four Divisions - Cleaning and Maintenance Services, Landscapes and Property Management, Hospitality Services, and Construction Support Services / Specialty Services – provide our customers unmatched capabilities and service offerings. With a skilled, passionate and diverse team of employees and a lengthy client portfolio, LCS has built a reputation for exceptional customer service, reliability and high-quality results. To maintain this reputation, we go above and beyond the industry standards and adhere to stringent guidelines that make up our Seal of Excellence.

I was the Executive Vice President of the Horizon Companies, $140M Contract Management Facility Services company providing multi-site, multi-state portfolio facility service management. Responsibilities & Accomplishments included: > Management of Horizon's National Sales and Business Development Team, including telemarketing / CRM / Lead generation, direct sales, and strategic account management. I successfully sold and launched the largest single contract known in the industry of $40M annually. > Personally managed 6 nationwide retail chain accounts valued at $23M. > Creating award winning internal and public marketing pieces. > I orchestrated the sales, strategic planning, and project management of over $60M in new service business for Horizon. These sales have led to new business for Horizon in over 2500 locations throughout the United States.

Adjunct Faculty member for the College of DuPage's highly regarded associate's degree programs in the culinary and hospitality fields of study.

* As a leader in the Client Solutions group I collaborated with the CEO, CFO, national sales leaders, procurement, operations, customer service, and vendor management to drive execution of the sales plan. I managed our financial analysis within the RFI/RFP bid processes. * gt * Improved RFI & RFP response times * gt * Became the SME for cloud-based bid responses * gt * Improved client portfolio savings 20% while increasing internal margins * gt * Sold national contracts increasing revenues from $22M to $40M

* I was Vice President of National Service Operations & International Support for this International Franchise Cleaning/Maintenance Company for 9 years. > * Managed multi-site operational staff in 60 US cities, and international operations in Australia, Japan, South Africa, and Europe. > * Created, designed, wrote, and delivered training & development materials via manuals, videos, and on-line training materials. > * Crafted franchise agreement updates and legal franchise operational support tools. > * Implemented franchise development programs lowering franchise turnover to under 2% annually. > * Coordinated contract responses to RFI, RFP requests. Collaborated with National Sales to produce growth from $40M to $140M.

Since 1984 I have been working with leading brands such as Disney, Marriott Courtyard, and HIlton Hotels, and many top Independent Facility Maintenance and Management organizations. Through this experience I have clearly and happily become a "cleaning geek"! I love identifying the best solutions for my clients. I am now in a position to offer the industry's most reliable, easy to train, easy to adopt, eco-friendly, and most importantly cost effective cleaning systems! I am happy to network and provide best-practices.

The DWM Facilities Maintenance successfully supports geographically dispersed portfolios across the United States. DWM today services the retail, restaurant, grocery, convenience store, commercial, and financial markets with a comprehensive platform of general maintenance, handyman, carpet cleaning, water treatment, and emergency services. DWM’s proven expertise in programmed maintenance, on-demand break-fix service, and project management provides clients the flexibility for customized service delivery. Our in-house project management staff provides turn-key consulting services bringing solutions to fit any facility maintenance need.

The "Innovation MBA" program at Philadelphia University offers a unique focus on innovation and exploration of the entrepreneurial mindset. The integrated curriculum emphasizes collaboration and dynamic problem-solving skills.