JK T.

Senior Technical Support Engineer @ RUCKUS Networks

About

IT professional with 10 years of experience and easy to approach character, constantly learning and reflecting, not afraid to ask and make mistakes. The journey starts with graduated Diploma in Johor, went into Singapore for building career. First 2 years around IT help-desk / desk side support experiences. Following 2 years on Site Installation, NOC engineer role focusing on supervise and guide L1 engineers Another 3 years focus on supporting enterprise network support, project, backfield support. Took a few months break during the COVID time and went back to Malaysia, joined global company for almost 4 years on supporting Enterprise network focusing on Cisco technologies. Recently moved on to another global company as TAC, gain skillsets on wireless and supporting APAC / Mandarin speaking region.

Country

Malaysia

City

Johore

Industry

Telecommunications

Skill

Technology Management, Device Drivers, Printer Drivers, Support Systems, CWNA, IEEE 802.11, Wireshark, Debug, Project Management, Customer Service, Network Troubleshooting, Network Engineering, HTML, Digital Forensics, Information Security Management, Microsoft Office, Microsoft Project, Microsoft 365, Canva, HTML5

Experience

Senior Technical Support Engineer

RUCKUS Networks

2025-2 - Present · 1 yr 8 mos

Johore, Malaysia

Technical Support Engineer L3 (Network)

Park Place Technologies

2021-5 - 2025-1 · 3 yrs 9 mos

Johore, Malaysia

Job scope: - Support 3000 network devices (Switch, AP, WLC) across 170+ sites in APAC, EMEA, NAM, LAM Global Region - Work with international allocated team members across different region - Participate in on-call rotation shift - Plan, discuss, prepare and execute maintenance window for network infrastructure standardization - Configure switch, AP to ready / join for production network - Level 2 support for Cisco switch / AP & WLC - Support switch model (29xx 36xx 38xx 45xx 65xx 92xx 93xx 95xx IE3000) - Support Cisco AP model (16xx 26xx 27xx 91xx) - Support Cisco WLC model (5508 5520) - Handle day to day operational support related to network - VLAN, STP, RSTP, VTP, TACACS, IPAM, DHCP, HSRP, LACP

Network Engineer

3D Infosystems

2018-10 - 2021-1 · 2 yrs 4 mos

Singapore

Job Scope: - NMS: SolarWinds, Nagios, Cacti, PRTG - Level 1 & 2 daily operation support for network related issue - VLAN, STP, VTP, LACP, Static Routes - DHCP, IPAM, NAT - Maintain Cisco Prime Infra, Cisco Identity Service Engine - Maintain documentation such as daily checklist, monthly network reports and network utilization reports - Support Cisco switch model: 29xx, 36xx, 38xx, 65xx - Support Cisco WLC model: 55xx - Support Cisco AP model: 27xx, 38xx - Escalate / request for support to respective vendors - Project, backfield support, standby duty

NOC Engineer

Netpluz Asia Pte Ltd

2017-4 - 2018-8 · 1 yr 5 mos

Singapore

Job scope: - L1 help desk support (handling customer enquiry / fault call) - L2 escalation upon issue cannot be resolved by L1 team - Onsite internet circuit installation and activation (FTTx, GPON, MetroE, Leased Line Circuit) - Network device configuration (Router, Firewall, Switch, Access Point) prior onsite deployment - Onboard devices to monitoring tools (Cacti & Nagios) - Project support (Coordination, installation, activation) - Rotational standby 24x7 based on duty roster - Onsite for router installation and confirm internet access is working with speed test results before leaving site - Motivate and guide junior engineer for onboarding

Desktop Support Engineer

NCS Group

2015-7 - 2017-3 · 1 yr 9 mos

Singapore

Job Scope: - Technical Support in SOE Environment - Handle support case from email and phone call - Perform data backup and assist with guidance on data migration for end users - Perform technical support in Email (Outlook), Printers, VPN, network drive mapping - Test and check the functionality and usability of laptops before deployment - Participate in IT asset inventory management annual stock take - Manage Active Directory Users for password management - Ensuring SSOE deployed machines are risk free with bi-weekly software patches and updates - Assist in ad-hoc duties assigned as per discussed on weekly meeting with supervisors - Escort vendors to IT Room, following visit procedures to fill up required document

Technical Assistant

NCS Group

2015-7 - 2016-1 · 7 mos

Singapore

- Day to day IT operational support - IT asset administration for SSOE (School Standard Operating Environment) - Report to CRM, HOD, IT Exec - IT asset tag, open SR (Service Request) and assist users on IT related enquiry - First point of contact for technical related issues - Support rolling out of Windows 7 64bit upgrade project - Create golden image for System Image deployment - HP printer support, LaserJet series, changing toner and cartridges