Jitendraa Thakur,

Managing Trafe Finance Operations for 23 countries of BNPP

Head of Operations & Technology - Doha Bank, India.

Founder Member "The Start Up Team" IDFC Bank Limited

Citibank Bangladesh Trade Operations at TCS eServe... Key Responsibilities As Country Operations Owner  Supervising customer service operations for rendering & achieving quality services.  Leading a team of 40 members in Trade Bangladesh Processing (including Processing, MIS & Control)  Assisting Operation Head Directly.  Directly responsible for Maintaining, Updating and Successful Testing of BCP for the Process.  Managing daily transactions escalations.  Insuring timeliness of transaction.  Resolving customer / branch queries.  Assigning work to team members.  Resolving other queries related to trade from other units.  Ensuring compliance with quality parameters /standards specified by the CENTRAL BANK/UCPDC/URC.  Handling the monthly activities and issues related to functional aspect to top management.  Establishing healthy relationships with customers / branch and providing them the most viable solutions.  Co-ordinating with the technical teams for smooth functioning of Trade transactions.  Manage the compliance of the unit  Set up targets/ goals for the unit.  Meet the infrastructure requirements of the unit.  Ensure training needs of the unit is fulfilled.  Ensure that each team member has a clearly defined role, and a job description which clearly identifies the standards and results expected.  Raise requests for human resource; manage recruitment and on-boarding processes.  Responsible for optimizing operational costs and profitability of the department.  Liaise with technology, Administration, HR and other support functions for operational excellence.  Manage absenteeism, attrition and performance issues of the team.  Appraisal of Team Members, both Maker and Checker.

Process / Customer Relation Manager -Export Dept, HSBC Mumbai Key Responsibilities  Responsible for monitoring and controlling day-to-day operations, quality conformance and TAT maintenance through process improvement initiatives.  Responsible for analyzing and reporting on several critical parameters of MIS to management.  Maintaining existing client relation & generate more valet share of bank from existing clients. Serving as a one-point of contact for customers and Core Operations Team.  Responsibility included customer visits in order to analyse diverse customer needs and design processes with an aim to meet varied customer expectations.  Guiding New to Bank (NTB) clients regarding regulatory requirements & procedure relating to exports. Other responsibilities  Export documents (Under DC & collection)  Pre shipment & Post Shipment Financing. (PCFC and PSCFC)  Export Payment.  DC advising, Confirmation & Transfer.  Export bills Forfeiting for specific clients.  Obtaining approval from RBI for various activities in exports

Deputy Team Leader – Liquidations / SWIFT Team Key Responsibilities  Supervising customer service operations for rendering & achieving quality services.  Heading a Team responsible for sending SWIFT messages related to Payments / Reimbursement Authorization and Letter Of Credit. (Messages such as MT103, MT202, MT950, MT700, etc.)  Leading a team of 12 members in the absence of Team Leader.  Assisting the Team Leader in daily operations. Scrutinising Transaction - Import Bills under collection / Under Letter of Credit - Export Bills For Collection / Under Letter of Credit - Advance Export Bills For Collection - Inland Bills under collection / Under Letter of Credit - Inward / Outward Remittance - Advance Import Remittance / Direct Import Remittance Bills - Remittance under Import Collection Bills - Remittance under Import LC Bills  Answering the Swift queries to Foreign Banks.  Ensuring compliance with quality parameters /standards specified by the RBI/FEMA/UCPDC/URC.  Handling the monthly activities and issues related to functional aspect to top management.  Establishing healthy relationships with customers and providing them the most viable solutions.

Key Responsibilities  Involved in supervising and handling processing for Trade Operations of Deutsche Bank for 2 countries (Japan and South Korea)  Primarily responsible for handling esteemed customers for the branch including Daewoo Motors, Samsung, Hyundai, LG Electronics Etc. Interaction between the branch and CPC for timely and accurate delivery of Trade Transactions for the above branches.  Preparing and maintaining customer related data, various reports and statistics thereby assisting the customer and various other internal departments such as Branch Credit committee, in having an updated customer outstanding position.  Responsible for controlling transactions related to Export Negotiations, Discounting, Financing under Letter of Credit, Export Bill Purchase, Transfer of Letter of Credit, Issuance and amendment of Import letter of credit, Advising / Confirmation of Letter of Credit and maintaining the various records on the system.  Sound knowledge of the internal banking systems i.e. TF, COOL, Smart Stream Reconciliation, MINT and Work-Flow Solution.

Key Responsibilities  Involved in off-site processing of Trade Operations of Citibank N.A. for 6 countries at Mumbai. Responsibilities involve co-ordination between various departments for timely execution of transactions with utmost emphasis to quality adherence and several critical internal parameters. In addition, the work requires a thorough understanding and appreciation of the various statutory and regulatory guidelines.  Knowledge of UCPDC, URC, URR and other publications of ICC, various messaging systems, products and mechanisms for trade financing, and reconciliation of Nostro Accounts.  Primarily issuing Letters of Credit, Guarantee and Amendments and maintaining the various records on the system.  Advising as well as confirming Export Letters of Credit.  Responsible for designing and developing a workflow on the Imaging System for 5 of the overseas constituents thereby rendering the existing back end system redundant.

Key Responsibilities  Update of client account details and other equity products offered  Data capture  Redemption and Repurchase of Bonds (Master Gain, Master Plus, IDBI Flexi bonds, etc.  Death case / Name change / Change of address processing.  Handling Legal, Forum, and SEBI case letters and investor’s complaint letters.  Preparation of transfer deeds / Jumbo Transfers. Quality check of shares  Correspondence and follow-up with companies / Client reporting  Handling the front office, wherein communicating with the customers and solving their queries regarding redemption/repurchase/name change/balance status/and folio information.