Jiselle Salvador

- Designed and executed training programs in customer service, product knowledge, inventory management, and point of sale (POS) operations, contributing to strong ongoing customer satisfaction. - Led the redesign of the onboarding process, using project management tools such as GANTT charts and workback schedules, improving training efficiency and ultimately staff performance from 82-85 to 95-97 (16%). - Developed and launched Chatime’s 1st operational manual, standardizing operations across stores, decreasing staff retraining needs, and improving employee competency. - Played a key role in the expansion of Chatime’s franchise network from 60 to 95 stores, overseeing training, onboarding, and learning & development for 50 locations and leadership development for franchisees. - Built and maintained strong partnerships with 80+ franchisees and external vendors, including UberEats, DoorDash, Moneris, Rogers, and Bell. - Conducted regular monthly assessments and store visits per store, ensuring the monitoring and effectiveness of training programs and supporting continuous performance improvement. - Spearheaded the creation of the Franchisee Orientation Guide, streamlining the onboarding process and ensuring company-wide consistency and compliance across all locations. - Delivered employee development programs to 90+ store owners and 132 staff, improving employee performance, leadership growth, and operational performance through blended learning formats (in-bar, e-learning, and virtual). - Partnered with 30 franchisees to open 15 new stores, optimizing store operations, inventory management, and workflow processes. - Coordinated and facilitated 40+ training programs and orientation sessions, resulting in staff operational autonomy, employee engagement, and stakeholder satisfaction. - Conducted performance management initiatives monthly per business team by providing feedback and actionable recommendations based on standardized inspections, audits, and reports.

- Studied advertising & marketing techniques & skills with a focus in copywriting and project management. - Improved public speaking ability, presentation skills, and communication skills. - Developed relevant skills in communication, branding, market research, and consumer behavior. - Gained practical experience in project management, creative problem-solving, and team collaboration.