JIRAT KULATNAM

Instagram : @sunflowershoroscope

- Coordinate with travel agents including Ascend Travel, WebBeds, Destination of World, Klook, Air Asia, and G2 Travel as the primary contact for invoicing and communications. - Manage relationships with OTAs such as Agoda, Bcom, Traveloka, Trip, Tiket, and Expedia via extranet systems to optimize online presence and booking performance. - Structure pricing and promotional deals to enhance market competitiveness and drive bookings. - Analyze data related to POS, targets, and trends to improve direct bookings and overall performance with travel agents and OTAs. - Foster exclusive relationships with the Head of Intelligence and Market Manager for direct and effective communication.

- Successfully navigated the challenges of the hospitality industry during the COVID-19 pandemic, ensuring a safe and welcoming environment for guests. - Oversaw daily operations, improving service quality and guest satisfaction. - Developed and implemented strategies to enhance the hostel's growth and profitability. - Trained and managed a team of staff, fostering a collaborative and efficient work environment. - Engaged with guests to understand their needs, providing personalized service to enhance their experience. - Developed and implemented strategies that resulted in a daily occupancy rate of 70%. - Created revenue forecasts one month in advance to effectively manage budget and inventory. - Compiled monthly Profit and Loss reports to track financial performance and inform strategic decisions.