Jintong Joyce Xian

Generated and qualified leads through networking, referrals, and marketing platforms, building a steady pipeline of prospects. Conducted discovery meetings to understand client needs and presented tailored property solutions aligned with their goals. Delivered property presentations and site viewings, effectively communicating value propositions to diverse clients. Negotiated offers between buyers, sellers, landlords, and tenants, achieving win–win agreements. Built long-term client relationships through consistent follow-up and personalized service, leading to repeat and referral business. Leveraged multilingual skills (English, Mandarin, Cantonese) to engage a wide client base across APAC.

Knight Frank Singapore – Sentosa Cove Project Provided frontline estate management support for Sentosa Cove, handling daily resident interactions and ensuring smooth estate operations in one of Singapore’s most exclusive residential areas. Acted as the main liaison for residents, responding to enquiries, coordinating service requests, and following up on feedback with professionalism and efficiency. Assisted in property management duties, including routine inspections, defect reporting, and coordination with contractors and service providers. Delivered administrative support such as record-keeping, preparation of reports, and communication with internal teams to support overall estate operations. Helped maintain a well-managed and pleasant living environment by ensuring high service standards and compliance with estate guidelines. Recognised as a dependable team player, working closely with colleagues across departments to ensure seamless operations and positive outcomes.