Jinsong Li

• Building and sustaining long-term client relationships by providing exceptional service, understanding client needs, and collaborating to boost satisfaction and achieve mutual success. • Partnering with other Account Managers to uncover and exploit opportunities for account growth and expansion. • Spearheading revenue growth and enhancing customer account lifetime value through innovative, strategic initiatives. • Leveraging deep expertise in eCommerce and the furniture industry to evaluate client objectives and challenges, delivering tailored strategic plans to drive their success. • Onboarding new clients and providing guidance on effectively using the platform.

• Website built: winngrips.shop • Building up the Shopify store for the brand and dealing with all orders fulfillment by myself. Fully responsible for all transactions on Shopify store. • Managing Amazon Seller Central and updating new product listings. Creating new ASIN and working with Transparency Program to fight counterfeit products. • Managing the FBA inventory. Forecasting Amazon sales for the future months to prepare appropriate inventory for Amazon warehouses

• Etsy Store: www.etsy.com/shop/MasteRetsaM Shopify Store: masteretsam.com • SEO marketing for the online store. From 0 sales to 70000 sales in 3 years. I built up the store and the store is Top 500 Etsy store worldwide. • Dealing with customer services. Managing inventory and product updates. Creating listings and manage the inventory of the online store. • Analyzing financial data to estimate the producing amount for the future terms, and analyzing the graphs for advertising investment.

• Introducing products to customers with friendly attitude • Communicating with other firms in the industry as a wholesale supplier • Using Quickbook to analyze orders and financial statements • Estimating the restocking budget to make sure the cash flow smooth