진수 이

Field engineer @ KEYENCE CORPORATION

About

Field Service & Metrology Engineer |Semiconductor Equipment Specialist | Problem Solver with Cross-Disciplinary Experience[About]I am a field service engineer with experience at KLA and Keyence, specializing in metrology tool installation, maintenance, troubleshooting, and performance optimization while delivering strong technical support and customer-focused solutions.

Country

South Korea

City

Seoul

Industry

Industrial Automation

Skill

반도체, 기술교육, 고객 지원, 기술 지원, 문제해결, 계측, 장비 설치, 필드 서비스, 비즈니스 영어, 게임 프로그래밍, C#, C++, Github, Unity, Unreal Engine

Experience

Field engineer

KEYENCE CORPORATION

2024-10 - Present · 2 yrs

성남

- Performed setup, calibration, and technical support for in-house optical measurement systems. - Optimized equipment parameters and fine-tuned performance based on customer production environments and measurement requirements. - Delivered training sessions and created technical materials for sales engineers on new and existing systems. - Conducted troubleshooting, root cause analysis, issue reproduction, and post-mortem reviews to propose improvement actions. - Provided operation and maintenance training sessions to customers. - Collaborated with HQ application and development teams to deliver technical feedback and implement enhancements.

Customer support engineer

KLA

2018-7 - 2021-5 · 2 yrs 11 mos

화성시

- Performed installation, maintenance, and upgrade support for semiconductor metrology equipment. - Supported new tool installations and performance verification, leading equipment stabilization during ramp-up phases. - Conducted root cause analysis and developed corrective actions for equipment issues and failures. - Coordinated technical communication between HQ engineers and customer engineering teams to resolve tool-related challenges. - Executed preventive maintenance to maximize tool uptime and improve operational efficiency.