Jinhao Guo

Lead the Returns Team, overseeing day-to-day operations for undeliverable parcels and mis-sorted packages, ensuring timely resolution and coordination with customer service. Managed B2C last-mile delivery operations by liaising with Delivery Service Providers (DSPs), monitoring real-time data, and implementing adjustments to maintain efficiency and delivery quality. Directed B2B hub warehouse logistics, including scheduling inbound and outbound truck movements, coordinating with downstream stations, and ensuring smooth handovers of goods. Supervised sorting processes to improve operational efficiency and accuracy, reducing mis-sorting rates and ensuring parcels were correctly routed. Facilitated return shipments to upstream clients’ overseas warehouses, ensuring compliance with service standards and maintaining strong partner relationships.