Jingwei Chang

Regional Operations Support Specialist @ GOFO

About

Pursuing a Master’s in Datacenter Systems Engineering at Southern Methodist University, focusing on data analytics, with a Bachelor’s in Business Administration. • With 3 years of top performance at Tesla, I utilized data analysis tools like Excel to drive sales strategies and optimize customer service. • Seeking a role in data analysis to leverage my combined experYse in sales and technical skills, aiming to bridge the gap between business and technology to drive data-driven soluYons in fast-paced Illustration of a sob skill

Country

United States

City

Dallas

Industry

Automotive

Skill

Microsoft Excel, Tableau, Data Analysis, Data Entry, Communication, Problem Solving, Adaptability, Data Loading, Statistical Data Analysis, 销售运营, 销售管理, 产品知识, 数据录入, 数据分析

Experience

Regional Operations Support Specialist

GOFO

2025-11 - Present · 11 mos

Dallas, Texas, United States

Monitored and reconciled core operational KPIs, including customer complaints and station service disruptions, ensuring daily data accuracy and anomaly tracking. Performed ZIP-level and DSP/city-based performance analysis using PPR metrics and DMS routing data to identify and validate operational exceptions. Proactively reduced service disruptions by delivering daily exception reports and coordinating with operations teams for targeted route audits and early intervention.

Technical Sales Advisor

Tesla

2020-8 - 2023-5 · 2 yrs 10 mos

Shanghai, China

Utilized Excel and the company's pipeline system to process and analyze sales data. Leveraged customer management systems to identify key trends, enhance customer service strategies, and improve order conversion rates. • Collaborated closely with aber-sales, delivery, and corporate clients to strengthen cross-departmental communication and problem-solving skills. • Adapted and applied new skills swibly in dynamic secngs, enhanced work eﬃciency and effectiveness.