Jin Liu, PhD
Head of UX Research, Global E-commerce @ Alibaba.com
About
12+ years of experience driving product success and business outcomes for various products and services, including AI products, e-commerce, post sales, CRM tools, enterprise collaboration ecosystems, consumer upsell experience, electric cars, search experiences, etc.
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United States
Research
Team Leadership, Mandarin, Usability Testing, In-Depth Interview, Cognitivie Walkthrough, Diary Studies, Contextual Inquiry, Field Observation, Eye-Tracking, Compete Analysis, Heuristic Evaluation, Survey, Query Analysis, Telemetry Analysis, Participatory Design, Customer Engagement
Experience
Head of UX Research, Global E-commerce
Alibaba.com
Sunnyvale, California, United States
Principal Research Manager
Meta
Seattle, Washington, United States
Deliver business results for various products and services, including AI products, e-commerce, post sales, CRM tools, search experiences, enterprise collaboration ecosystems, etc.
Talk Show Host & Producer
Chinese Radio Seattle 西雅图中文电台
Bellevue, Washington, United States
- Conceptualized, hosted, and produced "Expert Forum," a radio talk show reaching 10,000+ listeners across diverse platforms. - Curated and conducted in-depth interviews with subject matter experts spanning multiple disciplines including UX research, medical science, finance, and education, delivering timely analysis and innovative perspectives on current affairs
Design Researcher 2
Microsoft
Redmond
Led high-impact result-driven UX research in complex problem spaces, such as the multi-layer consumer upsell experience of Microsoft 365, consumer and enterprise collaboration experiences of Office apps, LinkedIn integration into Outlook, MyAnalytics, Workplace Analytics, intelligent assistant (Cortana) and customer engagement programs.
User Experience Intern
Microsoft
Beijing, China
Conducted high-impact foundational research for Bing and Cortana across desktop and mobile.
Education
Cornell University
Human Computer Interaction
Human-Computer Interaction, Cognitive Psychology, Intercultural Communication.
Cornell University
Human Computer Interaction
Clemson University
Professional Communication
Peking University
Jin Liu, PhD's Contact Information
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