Jin Lim

1. Operational Coordination: Supported daily business operations across HR, finance, retail and marketing functions to ensure smooth and efficient workflow. 2. Cross-Border Communication: Acted as the primary liaison between Hong Kong HQ and the Malaysia outlet, coordinating updates and alignment through daily communication and weekly review meetings. 3. HR & Payroll Administration: Managed recruitment, onboarding, employee documentation and full payroll processing to maintain accurate records and support staffing needs. 4. Process & SOP Development: Created and implemented core SOPs such as staff scheduling, monthly expense requests and shop opening procedures, improving consistency and clarity for a startup environment. 5. Procurement & Compliance: Handled vendor coordination, inventory support and office administration, while ensuring business license and signage compliance with Malaysian regulations.

1. Data Reporting & Analysis: Compiled and validated daily, weekly and monthly reports using Google Sheets and multiple internal systems, ensuring accurate and timely insights for the MD and senior management decision-making. 2. Cross-Department Coordination: Collaborated with IT, Finance and business units to streamline reporting and operational workflows, reducing turnaround time and improving clarity and consistency of shared data. 3. Executive & Board Support: Coordinated Board, Senior Management and departmental meetings, including scheduling, agenda preparation, minutes documentation, and follow-up tracking to ensure timely action completion. 4. Calendar, Travel & Stakeholder Management: Managed the MD’s executive calendar, prioritized meeting requests, arranged travel logistics, and acted as the primary liaison with internal teams and external partners on key strategic initiatives. 5. Process Improvement: Restructured and simplified Google Sheets reporting templates, enhancing data accuracy and reducing manual review effort by aligning data pull logic directly to what the MD and leadership required. 6. Procurement & Vendor Management: Oversaw office supplies, travel, maintenance and renovation vendors, negotiated pricing and monitored service levels to ensure cost-efficient and timely office support operations. 7. Compliance & Document Control: Ensured secure handling of confidential documents related to corporate finance, board matters and strategic planning, and maintained adherence to internal governance and compliance standards.

1. Executive Calendar & Meeting Management: Managed the CEO/Managing Director’s complex calendars, prioritized appointments, and coordinated meeting logistics, agendas, minutes and follow-up actions to ensure smooth executive workflow. 2. Communication & Stakeholder Coordination: Served as a key liaison between the CEO and internal/external stakeholders, relaying information and ensuring timely responses to maintain alignment across teams. 3. Executive Support & Documentation: Prepared and reviewed board papers, presentations, reports and executive correspondence with strong attention to accuracy, clarity and confidentiality. 4. Travel & Logistics Coordination: Arranged domestic and international travel, including itinerary planning, accommodation and transport, while managing petty cash and expense claims to ensure cost-effectiveness and compliance. 5. Office & Administrative Operations: Streamlined office operations by implementing document management systems, managing office supplies and vendor coordination, organizing corporate events and supporting department heads on reporting and administrative tasks.

1. Information Security & Compliance Support: Served as the appointed Secretary of the Information Security Management System (ISMS) under ISO27001, maintaining documentation, coordinating SOP implementation, and ensuring alignment with the Information Security Management Representative (ISMR). 2 Stakeholder & Project Coordination: Liaised with system developers and business partners on exchange platform development, ensuring requirements were clearly communicated and progress was monitored effectively. 3. Market & Product Analysis: Conducted competitive analysis to review product positioning against market offerings and provide insights to support strategic decision-making. 4. Executive & Administrative Support: Managed incoming/outgoing communications, prepared letters, memos, reports and presentations, and maintained structured document filing systems to enable secure and efficient retrieval. 5. Meeting & Calendar Coordination: Organized Director and management meetings, including agenda preparation, minute taking, room setup and follow-up tracking to ensure timely closure of action items. 6. Travel & Logistics Management: Arranged domestic and international travel itineraries, accommodation bookings and related expense coordination. 7. Special Assignments: Performed ad-hoc tasks and strategic support activities as assigned by senior management to facilitate business priorities.

Legal & Documentation Coordination: Managed the drafting, review, updating and secure filing of contracts, agreements and corporate correspondence, ensuring accuracy and alignment with company interests. Regulatory & External Liaison: Coordinated submissions, renewals and documentation with government bodies, legal advisors, bankers, consultants and statutory authorities, ensuring smooth operational compliance. Executive Office Administration: Provided day-to-day administrative and scheduling support to the Executive Chairman/Director, managing calendars, communications, confidential documents and follow-up tracking. Meeting & Travel Coordination: Organized internal and external meetings, prepared agendas and minutes, handled travel itineraries and ensured professional meeting arrangement and hospitality. Office & Facilities Oversight: Ensured office and sales gallery operations were well-maintained, presentable and stocked, coordinating with vendors and service providers where necessary. Marketing & Sales Support: Assisted in the planning and execution of sales events and promotional activities, contributing to the achievement of sales and launch objectives. Special Assignments: Undertook ad-hoc executive tasks and strategic support initiatives as assigned by senior management.