jimmy stearns

* Recovery for shoe dept., men's clothing, and housewares. * Performed duties to mark up and clearance items. * Deliver quality customer service. * Inventory for shoe dept. Shipment as well. * Web Order pick up for customers.

* Work the cash register for sales * Do counts for inventory per close or open of store * Handle online orders and shipments * Create a unique and warm experience to keep customers coming back

* Handling in-bound customer communication in a call center queue for company provided health * insurance. * Worked with over 40 client's employees. * Multi-task documentation and tool utilization to assist client employee's with registering, logging in, and * enrolling in their company provided health insurance. * Responsible for guiding customers through open enrollment, and answering any client based provided * insurance questions. Also responsible for call length, tone & quality, transfer rate, and company * branding * on each call.

* Handling in-bound customer communication in a call center queue for technical support. * Multi-task documentation and tool utilization to resolve customer technical issues. * Responsible for customer survey statistics, call length, tone & quality, transfer rate, proper device * replacement, and company branding on each call.

* Creating Network Repair Bureau tickets to send tech's to affected network areas. * Team Lead as manager assistant * Handling in-bound customer communication in a call center queue for technical support. * Multi-task documentation and tool utilization to resolve customer technical issues. * Responsible for customer survey statistics, call length, tone & quality, transfer rate, proper device * replacement, and company branding on each call.

* Handling in-bound customer communication in a call center queue for technical support. * Multi-task documentation and tool utilization to resolve customer technical issues. * Responsible for customer survey statistics, call length, tone & quality, transfer rate, proper device * replacement, and company branding on each call.

* Adhered to state laws regarding alcoholic beverage service. * Managed bar inventory, restocked supplies and placed orders. * Handled money, balanced tills, processed credit card payment batches and prepared bank deposits. * Followed all safety requirements for alcohol service and kept a list of available ride services for * inebriated customers. * Poured drinks using standard pour according to specifications. * Ensured liquor was secured at the end of shifts. * Carefully followed safety and sanitation policies handling food and beverages. * Maintained a consistent, regular attendance record.