Jimmie McIntosh

Operator @ ABC Concrete Cutting, Inc.

Country

United States

City

Fort Lauderdale

Industry

Computer & Network Security

Skill

Technical Support, Computer Repair, Hardware, Customer Service, Computer Hardware, Troubleshooting, Analysis, Windows 7, Microsoft Office, Maintenance, Windows 8, Windows XP, Electronics

Experience

Operator

ABC Concrete Cutting, Inc.

2018-1 - Present · 8 yrs 9 mos

Tier 1 Tech Support

SSI America LLC/Sticknfind LLC

2013-4 - 2013-11 · 8 mos

Provide technical and personalized customer service Explain and instruct customer through technical issues Via Phone {inbound and outbound) Email live chat Maintained personal accounts while up selling customers Customer service (Exchanges,Returns,Sales,Shipping)

Line Technician/Operator

United Tote/Calder Race Track and Casino

2011-3 - 2011-9 · 7 mos

Provide personalized and technical face-to-face customer service Analyze and trouble shoot gaming terminals Install and program gaming software Repair gaming terminals and hardware via hand tool Reprogram terminals Soldering and repair circuit boards, including all parts and equipment Perform daily preventative maintenance (clean, change paper and replace terminal hardware)

Warehouse Associate

Royal Caribbean Cruise Ltc

2005-8 - 2007-3 · 1 yr 8 mos

Face to Face Customer service Receive and Consolidate orders delivered by vendors Build and package pallets for export Unload trailers utilizing pallet jacks and forklifts