Jim Pierce

The Director of Information Technology’s primary responsibility is to oversee the operation of the IT department and partner across enterprise business partners to set technology strategy, evaluate current and future technology needs and ensure delivery of capabilities driving the business objectives of the organization. This individual’s principal goals are to develop and manage application portfolios for each department and to attain all IT service level agreements for the user community within the organization. These tasks will be balanced against prudent and effective adherence to standard security requirements as recommended by regulators and security consultants. The Director of IT will be the primary strategic advisor for enterprise functions to plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization and to meet all regulatory expectations and requirements pertaining to security and integrity.

Responsible for all aspects of Avid’s internal technology and information security programs, supporting over 1500 users globally, with a team of 60+ resources. Areas of responsibility include Cloud Services, Information and Product Security, Infrastructure, Networks, Business Intelligence and Data Engineering, Enterprise Applications (including ERP), Service Desk, Enterprise Architecture, and the PMO. Key leader of the Digital Transformation Initiative, which is transforming Avid’s back-office systems and processes from supporting a perpetual software and hardware business, to new systems and processes which better support subscription software and software services.

Held various leadership roles related to IT service delivery in the cybersecurity, infrastructure and collaboration domains. Responsibilities included service design and delivery, customer/account management, IT business process design (ITIL and others), reporting program design, quality management, and IT risk management (security policy and programs, compliance, audit programs in cybersecurity and business continuity). Led globally distributed teams of various sizes, including the creation and staffing of new teams/units. Key Accomplishments • Planned, designed, and launched services in Cybersecurity (Firewall Management, Intrusion Detection, Privileged Access Management), Operations (Unified Performance Monitoring), Mac Support, and Emergency Communications. Led service delivery, budgeting, marketing, and vendor management for each. • Working with business, cybersecurity, and technology leaders, led the program to design of the global Technology Operating Model which defines core requirements for all technology asset creation at Deloitte. The program includes both on-premise and cloud hosting environments, and helps to ensure compliance with local privacy and regulatory requirements such as GDPR, as well as Deloitte-specific cyber security requirements. • Led the team that successfully completed cybersecurity (ISO-27001 and SOC-2) and business continuity (ISO-22301, in progress) certifications for Deloitte’s global IT operations. • Developed and led the Quality Management Program for a multi-year, $600M+ Cybersecurity program. The program included review and approval of key deliverables from over 40 projects, and defined key gates in the launch process for new services. • Defined and implemented an integrated service development process to be followed by all new and upgraded services. The process includes activities and deliverables related to compliance, operations, cybersecurity, and customer documentation.

Global responsibility for information technology strategy and operations for Monitor Group. Direct oversight of all IT personnel globally, including security, networking, applications, and helpdesk. Starting in 2005, this role also includes global oversight for the Creative Services group, made up of the Production, Graphic Design, and Video teams. Member of Monitor’s Risk Management Committee and Contract Review Team. Partner at Monitor Group starting 2001. Significant accomplishments include: • Designed, launched, and managed a resource center in Mumbai, India, which supported both IT and Creative Services activities. Initially housed in the Monitor consulting office, the resource center outgrew our allotted space and we created a new facility which housed just the resource center team. • Completed the implementation and launch of Monitor’s financial and time/expense systems. • Deployed global videoconference program (twice, first in the early 2000’s and then a full technology refresh 10 years later). • Designed and deployed custom backoffice application suite to support Monitor’s particular approach to staffing, assessments, and other core activities. The suite included a data warehouse connected to the financial systems to enable the delivery of integrated financial KPIs. • Converted phone systems globally from traditional telephony to VOIP, including redesign of global voicemail infrastructure which enabling significant savings. • Deployed consistent global laptop backup solution. • Vendor management for all IT providers. From 2004, I also served as Chief Confidentiality Officer. In this role, I was responsible for development and oversight of the confidentiality program at Monitor Group. The role included global oversight of policy training, monitoring, and enforcement.

Managed operations in Decision Architects, the software development and technology consulting division of Monitor Group. Significant accomplishments include: • Responsible for strategic direction, budgeting, personnel assignments, and recruiting for Decision Architects. • Supported Monitor sales efforts globally. • Responsible for the sales and delivery of large engagements in the telecommunications, pharmaceutical, and energy industries. • Responsible for creation of Monitor Group’s IT Consulting practice area.

Various responsibilities including client service delivery, business unit management, and oversight of product development. Significant accomplishments include: • Responsible for delivery of client-delivered strategic decision support systems. • Sold and delivered real-time monitoring system to large utility provider. • Delivered large incremental-costing solution to a major telecommunications provider. • Managed product launch for Decision Architects’ first product.

Responsible for product suite delivery across multi-site development organization (Cambridge and Bangalore) in addition to consulting engagements. Significant accomplishments include: • Designed the core architecture for a set of integrated back-office applications. • Grew Bangalore operations to support development of the product suite. Onsite one week per month to ensure knowledge and skill transfer, create and define processes, and support recruiting efforts. • Performed onsite implementations of the solution at multiple clients, including data conversion, system interfaces, and product support. • Served as technology consultant for multiple customer systems integration and software development projects. Project areas included payroll, id card, access control, and admissions systems for clients in higher education.

Served as an advisor to the start-up software company. Involved in initial marketing and software development planning.

Responsible for product delivery of core scheduling engine and sales/marketing for the product. • Supported multiple sales campaigns in the process industry. Duties included creation of customer proposals, response to RFQ’s, design and specification for product enhancements. • Responsible for implementation support. Worked with customers on the creation of scheduling models using the MADEMA software. • Responsible for ongoing enhancements and performance improvements to the scheduling engine. • Redesigned the scheduling engine in C++ (prior version had been written in LISP). • Responsible for project management of the development team. • Coordinated the hiring additional team members. • Defined and implemented case studies related to various manufacturing facilities and techniques to support marketing and academic programs.

Master's Degree from the Mechanical Engineering department. Courses in Manufacturing Processes, Advanced Control Theory, Manufacturing Systems. Graduate thesis developing a job-shop wide scheduling technique incorporating neural networks, artificial intelligence, and search technology. Oversaw all software development for the scheduling group at the Laboratory for Manufacturing and Productivity.

Bachelor of Science in Computer Science. Course work including Artificial Intelligence, Probability, Control Theory. Undergraduate research in the Laboratory for Manufacturing and Productivity, undergraduate thesis on the development of an automated decision support algorithm for manufacturing scheduling.