Jim McLaughlin

• Oversee daily operations across multiple locations, ensuring efficiency, quality, and customer service. • Develop and implement strategies to improve productivity, reduce costs, and enhance customer service. • Mentor and led teams, fostering a culture of collaboration, accountability, and continuous improvement.

• Responsible for training, leading, and developing team of 200-plus specialists, including district managers, officer managers, biologists, and technicians. • Collaborates with the sales team to set realistic sales targets and revenue goals, develop and implement strategies to meet or exceed these targets, and continuously monitor progress toward goals, adjusting strategies as needed. • Oversees the fundamental financial performance of operations, encompassing both revenue growth and expense control. • Cultivates client loyalty and retention while ensuring the delivery of exceptional service by the team.

• Oversee all operational aspects of business within the South Region, delivering $266M in annual revenue. • Accountable for the successful execution of goals, including driving growth, capturing cost and productivity, leading people, and delivering against financial targets. • Manage 25 processing facilities bringing in $7M+ in weekly sales, 4 Vice Presidents of Operations, a Director of Finance, Human Resources, the Director of Plant Operations, Sales, and 1,200 high-performing employees. • Work to identify innovative and creative services/solutions to expand the company’s client requirements while working closely with internal and external partners. • Create and drive strategic plans, including the implementation of operating plans and budgets. • Coach, motivate, and staff a regional, cross-functional team, including the direct reports and other functional disciplines on cross-functional projects/initiatives. • Participate in strategic planning, budgeting, and quality audits to ensure operational excellence for all accounts in the regional portfolio. • Serve in a strategic role, identifying and delivering value-added service offerings to grow the business. Notable achievements while in the position have included: - Selected as 1 of 5 Regional Vice Presidents nationwide and recognized as the 2020 “Regional Vice President of the Year.”

• Drove operational efficiency, revenue, margin, and client retention improvements for each account in the portfolio. • Ensured the organization was delivering operational excellence while identifying innovative, creative services and solutions to expand on client requirements. • Determined the overall strategy, priorities, and direction for operations while overseeing 7 market centers and 7 General Manager direct reports. • Managed all aspects of the areas, including sales, finance, human resources, and customer service, while holding full profit and loss (P&L) accountability. • Drove new sales growth within the existing client base while ensuring the delivery of exceptional customer service to clients. • Led and managed a highly productive, motivated, and driven team through strong communication, empowerment, rewards, and the use of proven coaching techniques. Notable achievements while in the position included: - Recognized as the Vice President of Operations of the Year” award in 2016.

• Managed a processing facility consisting of 40 production employees, 30 Route Salesmen, 4 District Managers, and 4 Account Executives while responsible for profit & loss (P&L) revenue growth and profit earnings. • Planned, managed, and guided multiple contract services for key clients in a manner that met or exceeded operating and financial goals, client objectives, and customer needs. • Led a high-performing team that provided operations expertise in contracted services while providing hands-on execution management of the operations. • Built, developed, and led a management team and staff capable of achieving organizational objectives. Notable achievements while in the position included: - Achieved "President's Club" recognition in 2012, 2013, 2014, 2015, and 2016 based on performance in the position.