jillian raddie

Formulate and deliver a variety of live, remote and online training programs. Conceptualize and develop training content. Continuously review resident facing documentation, new hire training plans, and departmental training needs to determine training strategies or action plans. Lead and partner with highly effective project implementation teams in proposed company/department roll outs. Administer accounts, requests, training material, and reports associated with company’s learning management platform.

Collaborated across teams to launch product release training sessions and knowledge sharing webinars. Governed primary LMS platform and initiated quarterly releases for organization. Led development and delivery of monthly instructor-led trainings. Formalized training content with audio and visual production using Camtasia and Articulate Storyline applications. KEY ACCOMPLISHMENTS - Oversaw 12-18 quarterly product release enhancement sessions and converted content into 15+ e-Learning courses for 2 types of audiences through the LMS platform with 2-3 day turnarounds - Operated existing LMS platform of 500+ users by auditing existing structure, formalizing LMS documentation, launching 35+ new courses, monitoring compliance & e-commerce, troubleshooting issues, and generating 2-3 monthly reports - Conducted 6 instructor led trainings occupying up to 12 students per class by handling logistics, assigning instructors, distributing invitations, developing Sharepoint site pages, and generating/reviewing surveys

Designed, produced, and implemented internal and external training sessions. Coordinated logistics for special events and training sessions. Assisted Program Managers in project-related tasks. Administered web applications and learning platforms used to improve collaboration and training efforts among E2open, Partners, and Clients. KEY ACCOMPLISHMENTS - Organized and delivered 30+ remote end user training sessions that covered 6 topics for an elite client with solution customization involved - Supported Testing Manager in investigating and tracking 100+ defects for a client during User Acceptance Testing while assisting in updating +10 technical client based training decks - Designed ‘week in the life’ role based training for client to improve adoption and eliminate gaps which resulted in an increase in usage across 15 trading partners and platform users - Coordinated logistics for first ever Program Management Boot Camp, training 30 employees to align employees on latest process changes

Assisted in day-to-day operations for E2open's SI Partner Enablement Program, Project Collaboration site, and Community of Practice program. Acted as a primary administrator and support for web based applications for internal and external audiences. Conducted periodic internal training events while updating and maintaining course materials in preparation for new releases and internal processes. Assisted with additional projects/tasks as needed.

Operated and monitored daily reception duties, which included interacting with outside vendors, mail distribution and delegating shipments, re-stocking food & office supplies, supervising telephones, greeting visitors/employees, delegating emergency procedures, and overseeing budget for Facilities. Assisted with additional projects/tasks across departments as needed.

* Delivered and enhanced customer service skills by conducting 40 * transactions per hour to 30,000 * customers daily. Actively networked with professionals while shadowing management and volunteering at 5 * special events. Completed 3 career development courses. Awarded and ranked #1 in class of 300 students based on sales, dedication, and quality in guest service. Elected as class commencement speaker for fall of 2009.

Event and Meeting Planning Certification July, 2008 Activities and Societies: Management Club, Rowing Club, Alumni Speakers Series, School of Business and Economics Career Center