Jillian B.

Versatile and dynamic leader with 10+ years of experience in operations management, multi-unit leadership, HR support, and onboarding/training program development. Adept at scaling teams, improving performance, and aligning talent strategies with business goals. Proven success in process improvement, people development, and execution of cross-functional initiatives. Known for blending direct leadership with empathy and accountability to create high-performing, people-first environments. Seeking to leverage operational, recruiting, and HR experience in a strategic field or corporate leadership role. Throughout my career, I’ve successfully: - Generated over $1M in sales by guiding clients through personalized design solutions and consultative selling. - Led and trained 36 store managers, resulting in an almost 10% increase in regional sales and a 25% improvement in customer experience scores. - Recruited, onboarded, and coached top talent, fostering a culture of excellence and operational efficiency. - Streamlined recruitment processes and implemented training programs that enhanced team readiness and performance. My passion lies in empowering teams to achieve their full potential while delivering exceptional customer experiences. Whether it’s through strategic problem-solving, process optimization, or leadership coaching, I’m committed to driving success for both my team and the organization. I’m currently leveraging my expertise as an Industrial Field Sales Representative at Klingspor Abrasives, where I build and maintain client relationships while identifying innovative solutions in the industrial abrasives market. Let’s connect if you’re looking for a collaborative leader who combines strategic vision with a hands-on approach to achieving results.