Jillian Abreu

Financial Services

- Consistently managed 50-70 customer interactions per hour, achieving and surpassing sales targets through outstanding service and effective communication. - Supported business operations, including inventory organization and management, money handling, and maintaining health and safety protocols.

- Developed relationships with eight viable leads across Southern California using digital tools, such as Microsoft Office, ChatGPT, and Google Maps. - Leveraged sales platforms, such as Salesforce and G2, to support customer relationship management (CRM). - Collaborated with cross-functional teams to gain a holistic understanding of sales operations. - Leveraged problem-solving skills and creativity to address customer inquiries and promote innovative solutions.

- Designed and facilitated team-based activities to teach English language and cultural concepts to Spanish primary school students. - Demonstrated creativity and adaptability to engage non-native speakers in meaningful learning experiences. - Utilized problem-solving skills and effective communication to manage diverse classroom scenarios and foster group discussions.

- Effectively and efficiently delivered desired food products to customers within a timely manner. - Developed communication skills and multitasking abilities in order to improve pre-existing customer service expertise. - Engaged with approximately 100 customers daily and facilitated over $2,000 in transactions regularly.

- Achieved over $5,000 in weekly sales by building rapport with customers and maintaining exceptional service standards. - Trained and mentored five new hires, increasing overall team productivity and efficiency. - Effectively managed high-stress situations by coordinating closely with team members and management. - Cultivated strong customer relationships in fast-paced environment.