jiishnu kargupta

* EMC Delivery Center in Wipro in the center for providing Support on Applications like eRoom (Sharepoint in MS), E-mail Extender etc. These products are supported for all the Partners and Premier customers across the globe. * The job responsibilities include * Supporting and Delivering on customer raised Issues in eRoom. * Delivering Triages to New hires and rest of the team once in every quarter. * Driving the team and Cluster readiness. * Running the CPE related task in the entire cluster. * Managing Escalations for eRoom and other products. * Collaborated with Pre-sales team for various issues. * Achievements * Earned raves and appreciations from EMC for excellent support. * Helped resolve high escalation cases with Total Customer Satisfaction.

* as a technical contact for various server related issues. * Helped manage and run the operations of the US company from India. * Setup a team of 3 members including Business Analyst and SE. * Led the team for a year to deliver technical related services. * Used to make Sales and marketing calls to various companies in terms of getting projects. * Involved in strategy and plans for future additions in operations. * Used the opportunity to work with the CEO of the company and get to know the business better.

* The company is Head quartered in US, with interests in Software Engineering and Services and Technical Support on Windows Platform, providing round the clock outsourced support to companies in the United States. * The job responsibilities include * Working on Technical Issues on Windows Server and Exchange Server. * Providing Support on Outlook 2003/2007. * Managing resource allocation and Adhering to processes. * Managing CPE and Escalations * Weekly reviews with CEO of KMG clients. * 4. Transworks; Worked as a Tele Sales Person for a project called MBNACP. * Selling Credit policies to customers of MBNA bank in United states and Canada. * Day in and day out job responsibilities included selling CP's and assisting peers to make the targeted sales. * Achieved maximum target in April month. * Involved in Analysis of data of customer and making sure of highest quality of Sales call with the Quality Analyst. * Was working as an Acting lead for roughly a month due.

Bangalore in 2006. One of the majors in BE was Marketing/sales. Completed Project and training on quality measure in an organization. Activities and Societies: Industrial Engineering & management