jiff cab

Â butuan central elementary school

About

Highly motivated individual and fully equipped on how to mentor, conduct new hire & up skill training, manage team, people driven, knows how to identify root cause and exceed expectations. Expert in coaching and development.

Country

philippines

City

philippines

Industry

outsourcing/offshoring

Skill

management, customer service, training, leadership, data analysis, coaching, customer experience, talent acquisition, team management, time management, workforce management

Experience

assistant team performance coach

acquire bpo

2015-2 - 2016-5 · 1 yr 4 mos

Assist Team Performance Coach managing the team ensure to provide engaging and productive coaching & mentoring. Provide better understanding on productivity report.

Â butuan central elementary school

region iva

development coach

acquire bpo

2016-5 - Present · 10 yrs 5 mos

customer service associate

firstsource solutions limited

2013-4 - 2013-10 · 7 mos

Purely receiving call for a TELCO account based in UK, provides resolutions on billing inquiry, billing disputes and up sell Broadband connections. Understand and connect with customers and provide options how to utilize their subscriptions while saving money.

team lead and manager

sykes

2007-5 - 2013-4 · 6 yrs

csr

· epixtar philippines

2006-9 - 2007-4 · 8 mos

* · Outbound Sales, Inbound Sales * · September 2006 - April 2007 * Responsibility/Job Description; * Selling A Satellite Television service( DISH NETWORK ) convince client to get satellite even they already have cable, or satellite. Gathering personal information such us Social Security Number, Credit Card Numbers etc. Making sure that client know and understand of they are getting.

csr

· winsource solutions

2006-3 - 2006-7 · 5 mos

Responsibility/Job Description; It's an Internet Advertising campaign ( VERIZON SUPERPAGES ) Be more sound professional over the phone since your dealing with Owners, CEO's, Vice President's, Managers of a business.

outbound sales

teleconnect inc

2005-8 - 2006-1 · 6 mos

* August 2005 January 2006 * Responsibility/Job Description; * Also related to Online Advertising its a web hosting company ( BIZOPIA.COM) We feature * their business online free for 15 days. Verifying some personal information.

Â sales attendant

· abu dhabi national oil company

2002-10 - 2003-8 · 11 mos

Responsibility/Job Description: To conduct good and efficient customer service, ensuring that the product always had the quality. Implement all precautions for Health, Safety, Environment.

experienced account collection manager

acquire bpo

2014-5 - 2015-2 · 10 mos

Catering for an Australian account by doing Portfolio management, deep skip tracing, building blocks of negotiation thru profiling, Debt and collection management, Provide long term resolution.