Jie Ying E
In house IT Support Engineer @ Conexus Studio
About
Working as customer service more than 5 years (IT BASED AND NON IT BASED). Using SNOW( service now ) as ticketing system Working as a global service desk and keen to learn more beside L1 support. Ready to accept new knowledge. Ready for L2 support ITIL V4 MANAGEMENT ready AWS -Learning
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Singapore
Information Technology & Services
Service-Level Agreements (SLA), Call Tracking, Outages, SQL, Customer Relationship Management (CRM), Customer Service, Troubleshooting, ITIL Certified, ITIL Service Strategy, Remote Desktop, Remote Troubleshooting, Remote Access, Computer Hardware Troubleshooting, Bomgar, Communication, Strategic Communications, Technical Support, HTML, Customer-focused Service, ServiceNow
Experience
In house IT Support Engineer
Conexus Studio
Assistant System Engineer
VSTECS (SINGAPORE) PTE LTD
Technical Support Specialist
CGI
Technical Support Representative
DXC Technology
Customer Service Representative
Iconic Vacation Club Berhad
Sepang, Selangor, Malaysia
Started my customer service journey here and ended with the start of continuing higher education in Multimedia University .
Education
Multimedia University
Information Technology
Jie Ying E's Contact Information
Phone
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