Jidnesh Patil

Analyst @ eClerx

About

Aspiring AI/ML Engineer <-- Tech Support <-- Realtor <-- Mechanical Engineer Grad. Right now, I’m sharpening my skills in: 📶 Power BI & Business Intelligence 📊 Data Science & Machine Learning 🧠 Generative AI & LLM Applications 💡 Data Storytelling & Business Problem-Solving I’m passionate about leveraging AI to solve practical problems, create smarter workflows let’s connect at patiljidnesh2512@gmail.com — I’m always excited to learn, share, and collaborate. Open for internships as well as full time Job.

Country

India

City

Pen

Industry

Information Technology & Services

Skill

AI Agents, Google ADK, AI Agents Evaluation, Exploratory Data Analysis, Feature Engineering, Microsoft Power BI, Prompt Engineering, Data Analysis, Data Visualization, AI Prompting, Artificial Intelligence (AI), Machine Learning, Natural Language Processing (NLP), Python (Programming Language), Model Context Protocol, Employee Training, Net Promoter Score, Communication, Engineering, English

Experience

Analyst

eClerx

2023-10 - 2025-3 · 1 yr 6 mos

Navi Mumbai, Maharashtra, India

- Was a part of Pilot batch working as a Tech support for a US based Client - Resolved an average of 50+ technical support tickets per week, achieving a 95% customer satisfaction rating. - Documented and maintained 100% accurate customer interaction records in the system, improving team response efficiency. - Was an SME & trained new joiners on product usage, reducing support follow-up requests, maintaining NPS, AHT, Improving Documentation Achievement's- • Performer of the Year for “Net Promoter Score (NPS)” - 2024 • Contest winner for “24 HR Repeat” in moth of Aug & Sept • Contest winner for “Net Promoter Score (NPS)” in Month of July