jiaron juan

junior project manager

About

Motivated to support the business in their strategic objectives to achieve the best results possible. Gain experience in the Information Technology space in particular in developing technical knowledge as well as analytical skills and tools required to move into management capacity. Effective communicator, dedicated, dependable and open minded team player.

Country

australia

City

melbourne

Industry

financial services

Skill

leadership, microsoft office, data analysis, project management, business analysis, microsoft excel, stakeholder management, risk management, software documentation, time management, process improvement, visio, customer service, crm, analysis, requirements gathering

Experience

operations and data analyst

illion australia and new zealand

2013-1 - 2015-5 · 2 yrs 5 mos

Supporting the Consumer Risk Solutions business by providing insight and reporting on trends in the consumer database to a range of end users, managing the on boarding of new default providers, monitoring various data feeds and the performance of the Consumer Credit Bureau to ensure no down time, liaise with internal and external stakeholders to resolve issues and queries and provide support not only to customers, but also other parts of the business such as Finance, Sales and I.T. Main achievements during this time include completion of User Acceptance Testing for Comprehensive Credit Reporting, development of SQL server knowledge, automation of client and internal reports, internal process improvements, assisted in updating internal documents for ISO accreditation and also creating/updating Product Technical Documentation.

client services consultant

illion australia and new zealand

2011-11 - 2012-12 · 1 yr 2 mos

Client requests to update/remove adverse data, responding to internal/external client requests, consumer credit file investigations and updates, ad hoc tasks and assisted with business projects such as Salesforce Redeployment Project.