Jiaqi Liu

Built a data-driven quality governance system across 12 cities, defining key KPIs (delivery success rate, DNR, complaint rate), standardizing warehouse behavior audits, and instituting weekly performance reviews for 120 DSPs and 3,000+ drivers, ensuring operational compliance and real-time visibility (Tableau / Excel dashboards). • Conducted weekly quality audits and data reviews to identify non-compliant PODs, false deliveries, and unsafe warehouse behaviors; implemented corrective-action plans and retraining, resulting in a 30% reduction in repeat quality incidents. • Led end-to-end DSP lifecycle management, including onboarding, performance remediation, and termination, along with route restructuring and reallocation to balance delivery volume and optimize coverage efficiency. • Collaborated with operations, brokers, and suppliers to evaluate warehouse expansion opportunities, negotiate rental cost reductions, and secure locked service zones; applied quality-focused site-selection criteria, successfully launching two compliant, cost-efficient facilities in the Great Lakes region.

• Analyzed supplier onboarding records, diagnosing approval delays and inefficiencies in financial and sustainability assessments, leading to targeted process improvements. • Conducted gap analysis vs. industry leaders, identifying 5 key process gaps and recommending best-practice alignment. • Developed a quantitative eight-metric evaluation framework to classify suppliers into four tiers, enabling comparison of new vs. incumbent suppliers and prioritizing top performers. • Introduced a Rapid Plant Assessment (RPA) model integrating qualitative observations with quantitative scoring, enabling early issue detection and corrective actions. • Led stakeholder interviews with SDEs and Tier 1 suppliers to identify misalignments in requirement interpretation, enabling targeted improvements in supplier onboarding. • Formulated strategic recommendations: automated reminders, customized NSR policies, improved questionnaires, cross-regional knowledge sharing, and a supplier net value model.

• Enhanced supplier management by streamlining onboarding, refining brand oversight, and implementing a KPI-driven supplier rating system, improving vendor performance tracking. • Managed daily ERP operations, handling product listing, channel allocation, and inventory transfers, efficiently processing 100+ requests per day. • Led inventory analysis and pricing optimization based on expiry, movement, and cost; over three months, reduced risk inventory by 11.8% and improved stock turnover by 10.4%, enhancing overall inventory health • Led Supply Chain Finance initiatives, evaluating project risks and coordinating cross-functional teams, successfully managing 7 projects within a year.

• Oversaw daily operations of the Green Supply Chain Committee (ECSC), collaborating with external brand partners on content planning and new media operations to enhance committee visibility and communication effectiveness • Actively contributed to green supply chain initiatives; represented the company at 20+ environmental forums, authoring 20+ analytical reports and press releases to deliver actionable insights for internal and external stakeholders • Participated in ESG report writing, systematically compiling major environmental events and independently drafting the environmental section, strengthening the company’s sustainability disclosure quality

• Led recruitment efforts for innovative new business, coordinating with departments to assess HR needs, resulting in the successful hire of 3 key positions • Collected and analyzed HR data, optimizing the recruitment process, which reduced time-to-hire by 20% and improved candidate quality • Organized activities to promote internal referrals, generating over 200 referrals and monitoring the process through data analysis