Zhihao (Michael) Jiang

AI Agent Platform & Application Specialist, expert in Power Platform and D365 CRM domains. Responsible for solution architecture of Dynamics 365 Contact Center, Copilot Studio, AI Agent, and Power Platform SaaS cloud services across the Asia-Pacific region. Duties include high-level solution design and technical assurance for key reference projects, presales solution support for strategic initiatives, and partner capability development. Key domestic and international clients served include: Lenovo, Haier, CATL (Contemporary Amperex Technology), Sanofi, miHoYo, Hitachi Elevator China, Johnson & Johnson Medical China, Xiaomi, Bridgewater Associates, General Mills, Jinjiang Global Procurement Platform, Yingpu Lean, Sony China, SinoPac Bank, Mega International Commercial Bank (Taiwan), Trend Micro, and Sinochem International.

Domain Solution Leader in Siebel, BI App, CX (Customer Experience), Digital Marketing and OmniChannel Commerce Solution. Played multiple roles in big deal leadership, product go-to-market strategy and is the solution owner of the Modern Omni-Channel Digital Total Solution in China. FY2017 - Toread Digital Loyalty - TUNIU MRM & SRM FY2016 - GANSO Loyalty - VIPABC Digital Marketing - First Commerce Cloud Win in APAC - SILIAN Logistics Commerce (B2B Commerce + Service Cloud) - HNAIR Digital Loyalty - LOREAL Loyalty & Marketing & Analytics - IYATANG Commerce FY2014 & FY2015 - PUTIAN B2B Commerce (1st B2B Commerce with Service Cloud) - Starbucks China B2C Marketing & Loyalty - Lai Yi Fen Loyalty B2C Marketing & Loyalty - Yong Hui Super Market B2C Loyalty & BI App & Endeca Commerce - PureCotton Loyalty & Marketing - BICON B2C eCommerce (1st Commerce in Life Science) - CRC CRM, CPIC eCommerce (1st Commerce in FSI) - Quanzhou eCommerce, GZL Loyalty & Marketing, Vienna Hotel CRM Loyalty FY2013 & FY2012 - VIPShop CRM, B & Q eCommerce - Haier eCommerce (1st Brand B2C Commerce) - Shenhua eCommerce（1st B2B Commerce） - Air China Loyalty & Marketing (Top 1 CRM Deal of the Year) - Zheng Gu Organic Foods CRM, LiZhu Pharma CRM - Novo Nordisk Pharma SFE, Mungdi SFE, Pfizer SFE - GOME Commerce (1st Commerce) FY2011 & FY2010 - Midea Group CRM II, UPG Financial Group CRM, Jin Jiang eCommerce CRM - Astellas Pharma CRM, Yunnan Bai Yao Pharma CRM, TSL Pharma CRM - Hua Wei CRM, Midea Group CRM I, SGM MDM (1st UCM) - Merck Serono Pharma CRM, J&J Medical CRM - Ping An Group B2B CRM (2M+ Big Deal) FY2009-FY2007 - Ping An WLT Loyalty, Beijing Pharma CRM - Hua Tai Securities Marketing & Loyalty (1st CRM in Capital Market Industry) - Sincere Pharma CRM, Shanghai Pharma CRM & BI App, NCGC BI Apps - Motorola RCM (4M+ Top 1 CRM of the Year) - Zhe Jiang Power Grid BI App (1st CRM BI App) - Amway SCM Analytics (1st SCM BI App) - 3M CRM

Technical leader since the launch of First BI. In charge of presales, consulting, implementation, and technical support for the key accounts in East China. Service almost covers the complete product line of MicroStrategy, a leading professional Business Intelligence product, including MicroStrategy 7i Project Design, Advanced Reporting Design, System Administrations, Web ASPX(.Net assembly ), Web Universal (Java codes, XML), Web ASP (in 7.2.X), HTML Documents Customization (XSLT/XPath Coding), MicroStrategy Narrowcast Server, MicroStrategy Office 7.5. Technical leader in world leading enterprise portal product – Plumtree, in charge of technical support, which covers the full product line of Plumtree, including Plumtree Content Server, Collaboration Server, Studio Server, Integration such as LDAP, AD authentication products, crawlers and profiling products, etc. Won Shanghai SVA Group Portal Project - the first deal of Plumtree plus MicroStrategy Portal & BI in China. Played a key role in the contribution of the achieval of 200% sales quota in East China during the 1.5 years of business development. Key wins include: - Wu Xi TelCOM BI Project Sybase IQ, Informatica, MicroStrategy 7i - Shanghai SVA Group MicroStrategy 8i, Plumtree 5.0.4, Oracle 10g - Shanghai Jia Hua Group MicroStrategy 7i, SQL Server 2000 - Shanghai Unisono Ltd. MicroStrategy 8i, NarrowCast 8i, Oracle 9i - Alibaba & Tao Bao MicroStrategy 7i, NarrowCast 7.5, Oracle 8i - Berltesmann DWProject MicroStrategy 7i, NarrowCast 7.5, Oracle 9i - Bao Steel MicroStrategy 7i, Oracle 8i - China Merchant Bank (credit card analysis) MicroStrategy 7i, SQL Server, SQL-DTS - Shanghai Bright Dairy MicroStrategy 7i, Oracle 9i - Nan Jing Fiat Autos MicroStrategy 7i, Oracle 9i

Project leader and co- founders of the company - Led development for a CRM software product. Responsible for the CRM features definition, function development, building team, etc. Software Development Director - Product architect, including SFA master module (account & contact, user and permission, item & group, calendar & task & activity, sales stages & cycle, opportunity, attachment, system configuration, globalization configurations), OLAP module, Reporting Module (Crystal Report 8.5 development edition) - 100% works of the UI design - 80% works of the logic design - 60% works of the database design - 50% works of the OLAP tools design