Jiang Han

• Oversaw daily warehouse operations, including inbound/outbound order processing, driver dispatch, and exception handling to ensure timely and accurate last-mile deliveries. • Managed scheduling and performance of warehouse staff and sorters based on volume needs, optimizing labor allocation and maintaining operational efficiency. • Supervised delivery and return workflows, ensuring driver compliance, inventory accuracy, and adherence to safety and quality standards. • Maintained WMS system data integrity, coordinated cross-dock trunk transfers, and enforced warehouse safety, cleanliness, and equipment readiness.

• Managed logistics operations for the U.S. West and East Coasts, including last-mile delivery and regional service provider management to ensure timely and accurate delivery of products. • Utilized data analytics to forecast demand and manage procurement needs effectively. • Coordinated with cross-functional teams to ensure smooth procurement and logistics operations.

• Managed delivery arrangements and transportation routes for timely and efficient delivery of goods across California specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), bonded service, oversized cargo, special project cargo delivery;as well as providing warehousing and distribution services. • Assigned and dispatched drivers, ensuring effective communication and resolution of issues. • Ensured compliance with safety regulations and operational guidelines. • Reviewed and resolved escalated discrepancies in daily transportation operations.

• Recorded and analyzed customer and delivery data for order accuracy and inventory movements. • Updated multiple systems for order processing and compliance. • Participated in continuous improvement initiatives related to supply chain management processes such as procurement, warehousing, and distribution logistics.

• Coordinated the procurement of vehicles and automotive parts from the United States and Europe, managing the entire process, from purchase to import. • Oversaw the full-cycle supply chain process of parallel-imported cars, including overseas booking, documentation, sea freight, customs, inspection, and sales. • Managed inventory activities, organized travel arrangements, and translated documents in Chinese and English. • Developed and maintained relationships with international suppliers and logistics partners to ensure timely delivery of goods.

Uphold and coach all Food Safety standards to maintain healthy and safe work environment. Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning. Coach and delegate to Team Managers and Team Members in order to build subject matter experts within Cafe teams for career development and Cafe succession planning. Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.